The earthquake catastrophically disrupted Internet services in Asia, affecting many Asian countries. Financial transactions, particularly in the
foreign exchange market were seriously affected as well. The aforementioned disruption was caused by damage to several
submarine communications cables.
Taiwan Chunghwa Telecom stated that an undersea cable off the southern coast had been damaged, interrupting communications (including
IDD, telephone services and internet services) of Taiwan with China, Hong Kong, Malaysia, Singapore, Thailand, and the United States. The international calling capacity was reduced to 40%.
China China Telecom reported that several international submarine communications cables had been broken, including: •
CUCN and
SMW3, which was damaged on 26 December 2006 20:25
UTC+8 approximately 9.7 km away from landing point in Fangshan,
Pingtung County, Taiwan; •
APCN 2 S3, which was damaged on 27 December 2006 02:00
UTC+8 approximately 2,100 km away from landing point in
Chongming, Shanghai, China; •
APCN 2 S7, which was damaged on 27 December 2006 00:06
UTC+8 approximately 904 km away from landing point in
Tanshui,
Taipei County (now New Taipei City), Taiwan; •
FLAG Europe Asia, the segment between Hong Kong and Shanghai was severed on 27 December 2006 04:56
UTC+8; •
FLAG North Asia Loop, the segment between Hong Kong and
Pusan was severed on 26 December 2006 20:43
UTC+8, severely damaging the communications within the Asia-Pacific region and with the United States and Europe.
IDD, telephone services, and internet services of China with North America were seriously affected by the earthquake. However,
China Telecom announced on December 31 that
IDD services had resumed to normal levels. Internet services had resumed to 70% of normal levels. As the undersea cables to North America were seriously damaged by the earthquake, the quality of internet services depended on the progress of
repair work.
Hong Kong Starting from dawn on 27 December, connections between foreign websites/servers and Hong Kong internet users kept failing. Wikipedia, search engines, online messengers like
ICQ and
MSN Messenger, and portals like
Google,
Yahoo and
MSN were largely unavailable. Access to
Chinese Wikipedia was also cut by the earthquake, as the servers are located in South Korea. Websites located in mainland China, such as xinhuanet.com, the website of
Xinhua News Agency, were also inaccessible. On 29 December, the
Office of the Telecommunications Authority (OFTA) of the
Hong Kong Government announced that
IDD and
roaming calls to Taiwan had resumed to 50% of the normal level.
IDD and
roaming calls to other
Asian countries (e.g. South Korea) were slower than normal. Calls from Hong Kong to overseas using
calling cards experienced the same situation as the
IDD and
roaming calls. However, calling from overseas to Hong Kong using
calling cards still faced serious congestion. For internet services, as of December 29, connections to websites in the U.S., South Korea, Japan, and Taiwan were still very slow. However, the situation was improving; sites which could not be accessed before (e.g. Wikipedia,
Google, YouTube) were available at extremely slow speeds. Among the
internet service providers in Hong Kong,
PCCW's
Netvigator was the slowest to resume enough bandwidth for their users. Therefore, as a temporary remedy, many internet users in Hong Kong used
proxy servers in Australia, Thailand, Spain, and even the
UAE and Kuwait to access foreign websites. As of 31 December, the situation of internet connection had improved. Although sites that were previously unavailable became accessible, connection speeds were still slower than normal.
Philippines The earthquake cut
PLDT's phone service capacity and connectivity by around 40 percent. The two largest Philippine mobile communications companies (
Smart Communications and
Globe Telecom) also reported some international connectivity problems. Some carriers were able to re-route their service.
Call centers and other
outsourced business processes that have become a major industry in the Philippines feared that the
cable damage might hamper their operations dramatically; only two centers were totally shut down due to the problems.
United States In the United States, several networks and bloggers experienced a noticeable reduction in the volume of
spam received after the earthquake. A blogger noted that "one large network in North America saw their mail from Korea drop by 90% and from China by 99%."
Other areas Korea Telecom, and
Jaring, as well as the
Communications Authority of Thailand, Singapore's
StarHub and
SingTel and Brunei's Telbru also reported disruption to most Internet services. In Singapore,
search engines and portals like
Google,
Yahoo,
MSN and most websites were virtually unreachable. In Indonesia, Google was not accessible, but Yahoo! and Wikipedia could still be used, though the network connection speed was very slow. Sri Lankan internet services were likewise affected. In Malaysia, there were problems with popular Internet services such as
Gmail and
Yahoo News; however, the situation was reported to be improving on 29 December. ==Repair work==