In 2010, a class-action lawsuit was launched against 411-PAIN by Ganesh Sohan and Bryan Rodriguez alleging the company misrepresented the nature of their services and the compensation received by accident victims. The lawsuit states that instead of victims directly receiving the $10,000 stated in their advertisements, 411-PAIN operates by "secur[ing] insurance payments and reimbursement for medical services." Sohan and Rodiguez's lawyers alleged that companies like 411-PAIN operate by referring them to clinics owned by the company, providing medical services that intentionally deplete the $10,000 maximum allowable medical costs that are covered by
personal injury protection (PIP) insurance and billing clients for all other expenses. The lawsuit also stated that, at the time, they "unlawfully solicit[ed] clients... on behalf of lawyers pursuing personal injury claims" and "intentionally misled consumers into believing they are contacting a lawyer for legal services or a service that will explain to them their rights... when, in fact, they are contacting chiropractic medical clinics." The case was settled out of court, and 411-PAIN agreed to change its advertising practices and make a charitable contribution of $550,000 to the Broward Health Foundation and the Joe DiMaggio Children's Hospital. ==Charitable giving==