Early career Crozier joined
Pedigree Petfoods as a graduate trainee in 1984. In 1986, he moved to
The Daily Telegraph to work in media sales. He replaced
Graham Kelly. In his short tenure from 2000 to 2002, the FA relocated headquarters from
Lancaster Gate to
Soho Square, appointed the first ever foreign
England national team manager, Swede
Sven-Göran Eriksson, and became a more commercial organisation, maximising its revenues. He also reduced the average age of the FA's staff from 55 to 32, progressed the
Wembley Stadium redevelopment, and reduced the FA's ruling body from a 91-member FA Board to a committee of 12.
Royal Mail Crozier became the chief executive of the
Royal Mail Group in February 2003. Entering the post, Crozier described his remit as the "biggest corporate turnaround programme in the UK". While at the Royal Mail, Crozier's salary, one of the largest in the country for the head of a publicly owned body, was criticised in light of the changes being made to the Royal Mail workforce. Post Office officials knew about the bugs as early as 2002, but chose to continue with the prosecutions regardless. In May 2024, the Financial Times reported that Crozier had received letters from at least four Members of Parliament about problems with the Horizon system, and their consequences for sub-postmasters, while he was at the Royal Mail. This was despite Crozier having testified under oath at the on-going Post Office Inquiry that he "was not aware of the tragic situation for Post Office sub-postmasters and their families during my time at Royal Mail."
ITV Crozier left the Royal Mail in 2010 to become the chief executive of media group
ITV plc.
Other roles Crozier was also a board member of
Camelot Group, the former operator of the UK
National Lottery, and the
Debenhams retail chain, before it was liquidated. He is also member of the President's Committee of the
Confederation of British Industry (CBI). Crozier was the chairman of
Vue Cinemas from 2017 to 2020, and the chair of
ASOS plc from 2018 to 2021. In February 2020 Crozier was appointed non-executive chairman of
Kantar Group. In December 2021, he became chairman of
BT, replacing
Jan du Plessis. ==Personal life==