The station has a ticket office located at the entrance to platform 1 off Bordesley Green Road which is open Tuesday-Thursday 07:00-12:00, Friday 07:00-10:00, Saturday 12:00-14:00 and Sunday 09:00-14:00. When the ticket office is open tickets must be purchased before boarding the train. Outside of these times there is a ticket machine outside the ticket office which accepts card payments only - cash and voucher payments can be made to the senior conductor on the train. Cycle parking is available. There is no step free access to either platforms. The nearest stations with full step free access are , and .
London Midland proposed the closure of the ticket office. The request was denied. == Passenger volume ==