The agency provides several online services for Italian and non-Italian taxpayers. Italy has several
agreements with other
tax authorities to prevent
double taxation. , Ernesto Maria Ruffini is the
Director General. Several central departments report to the head of the agency and are responsible for internal audits, personnel and legal issues, organizational matters, etc. The operational area is organized according to the Italian regions. With the introduction of the national electronic Identity (SPID), it is necessary to be an Italian resident to book an appointment at a local Agency. Appointments can be scheduled just online by accessing the relevant webpage in the official Tax Office website. There is a regional head office in each of 19 of the 20 regions; in the autonomous region of Trentino-Alto Adige, there are head offices in Trento and Bolzano. The regional directorates are responsible for the tax offices and other branch offices. The agency had around 32,000 employees in 2020. ==Bilancio 2010 issue==