Airport Service Quality (ASQ) ASQ is a worldwide program part of the ACI's Airport Quality Service Initiative that surveys passengers on their day of travel, measuring passengers' views. The program claims to "measure passengers' satisfaction" at the departure and arrival stages of their journey through airports.
Airport Excellence Program (APEX) ACI first launched the Airports Excellence Program (APEX) in Safety in 2012. The program provides assistance for airports to enhance their level of safety. It is based on airport safety reviews, which analyze gaps in airport operation and infrastructure in comparison to
International Civil Aviation Organization (ICAO) standards and safety best practices. ACI organizes and dispatches an on-site team from ICAO and other airports to identify and remedy safety vulnerabilities through peer reviews, information sharing, training, and assistance with implementations of management structures. It covers the setup, implementation, and performance of the safety management system in the areas of physical characteristics & pavement management, air rescue and firefighting, wildlife management, apron management, documentation, record keeping, and security management systems. In October 2017, ACI launched the APEX in Security Program based on the same principles as APEX in Safety. The program covers Operational Security Management, with assessments being performed by security experts.
Airport Carbon Accreditation (ACA) Airport Carbon Accreditation was launched as an independent, voluntary program in 2009 after the adoption of a resolution on climate change in 2008 at the annual assembly of ACI Europe. Member airports are committed to reduce carbon emissions from their operations, with the ultimate goal of becoming carbon neutral. The program allowed the assessment and recognition of participating airports' efforts to manage and reduce their emissions. Airport Carbon Accreditation has been extended to airports in the Asia-Pacific region in 2011, in Africa in 2013, and eventually went global in 2014 with the extension to the regions of North America, Latin America and the Caribbean.
Next Experience in Travel and Technologies (NEXTT) In 2017,
IATA and ACI launched the New Experience in Travel and Technologies (NEXTT) initiative for on-ground transport experience, to guide industry investments and help governments improve the regulatory framework. NEXTT investigates how the passengers, cargo, baggage and aircraft move through the travel journey with a focus on change in off-airport activities, processing technology, and interactive decision-making.
Human and Wildlife Trafficking Airports Council International expressed airports' commitment to the fight against human trafficking through the approbation of a resolution during the ACI World General Assembly in 2016. The resolution expressed ACI's commitments to promote awareness of human trafficking through media, provide access to training materials and materials for distribution, encourage the incorporation of training into airport staff security awareness programs, and support activities of governments, charities and non-governmental organizations who are involved in the prevention of human trafficking. Airports Council International is committed to developing a framework to fight
wildlife trafficking and adopting and encouraging the adoption of a zero-tolerance policy regarding
illegal wildlife trade. ACI was one of the parties involved in the signature of the United for Wildlife Task Force Declaration at the Buckingham Palace in 2016. The organization is dedicated to developing practical solutions while cooperating with international initiatives such as the Reducing Opportunities for Unlawful Transport of Endangered Species (ROUTES) partnership. ==Regional offices==