Critical and industry reception The show was given a 67 out of 100 on
Metacritic based on 28 reviews, indicating generally favorable reception. Heather Hogan of
AfterEllen rated the show highly, saying, "I continue to be impressed by the unapologetic way
Pan Am pushes the women to the forefront of every story ... I don't think
Pan Am really knows what kind of show it wants to be just yet. But I also don't think that's a problem because every variation—Cold War drama, nostalgic soap opera, feminist —has something to offer." Later episodes, however, received lower reviews for the loss of focus on the women and the addition of romantic storylines. Matthew Gilbert of
The Boston Globe gave the show a "B" grade, commenting, "Next to
The Playboy Club it's the better network 1960s drama. The romance and the attractively stylized innocence of the era is addictive, but the espionage plot, with its link to political history, is absurd. And the female empowerment message grows feeble."
The Insider included
Pan Am in its list of "10 Best New Fall TV Shows." Media coverage has noted that no major characters smoke, although the practice was common on flights and in the terminal during the 1960s. ABC and its parent
Disney banned tobacco use by the show's stars. Citing "an enormous impressionable element," Thomas Schlamme called the anachronism "the one revisionist cheat," and said he had encountered a similar restriction directing a previous show for ABC. Other characters can be seen holding cigarettes in the background. In the UK, Melissa Whitworth of
The Daily Telegraph said that
Pan Am chose to "airbrush" the sixties because it depicts a "romanticised" view of the period. Colin Kennedy and Sharon Lougher of the
Metro said the series is "irritatingly in love with its own sense of style," though they said the storylines made it a "soapy guilty pleasure" and included it in their "pick of the day" television feature. Euan Ferguson from
The Guardian praised Ricci's casting as a positive indicator of the quality of acting, but criticized the overall casting, saying similar looks and identical uniforms make it difficult for viewers to learn the characters. Emma Brockes from the
Guardian said that
Pan Am is "bubble gum bright" and praised the whole cast for putting in "strong performances." In Ireland, Pat Stacey of the
Evening Herald said the series portrays "silly storylines" and "cheesy dialogue," calling it "mile-high mediocrity." Scott McCartney of
The Wall Street Journal noted that the show highlights the "elegance and excitement" of air travel during the early 1960s. He said that former employees of the airline thought the series is an accurate portrayal, aside from some "Hollywood glamorization."
Viewership The series premiere attracted 11.06 million viewers, but viewership declined thereafter. The second episode attracted 7.76 million, and by the sixth episode, ratings were less than half of the show's premiere. By the season's 12th episode, audiences had fallen to 3.74 million. Following ABC's announcement of its mid-season schedule in November 2011,
TV by the Numbers called
Pan Am "
defacto canceled" given its ratings and the fact that ABC had ordered only one further episode. A
tweet by cast member
Karine Vanasse ("Well, we received THE call, #PanAm is only coming back for one more episode after Christmas. But up to the end, we'll give it our all!") appeared to confirm the cancellation, though weeks later Vanasse told
The Hollywood Reporter, "What I was saying is that we would come back to shoot one more episode after Christmas." In a
Los Angeles Times interview published just before the series finale, showrunner Steven Maeda said that
Pan Am has a "good upscale core of viewers" both live and
DVR; the series finale "tie[s] up some loose ends but ... also add[s] some new threads in there to explore later. But, should [the show] not get picked up, it's a sendoff to the show viewers will be happy with." ''Pan Am's
pilot episode was nominated for Best One-Hour Single Camera Television Series at the ADG Excellence in Production Design Awards. The series received recognition from gay critics with a Dorian Award nomination for Unsung TV Show of the Year. In May 2012, Pan Am'' won the Golden Rose Award for Best Series at the international
Rose d'Or TV awards, beating Martina Cole's
The Runaway and
The Jury. == Home media ==