Between 2014 and 2015, BES Utilities was investigated by the
Office of Gas and Electricity Markets (Ofgem), which found that BES failed to explain customer contracts in sufficient detail and wrongly blocked 108 customers from switching suppliers. The Ofgem investigation resulted in a fine of £2.00, with an agreed redress package of £980,000. Of the £980,000, £311,000 was paid to consumers affected by the breaches, and the remaining £669,000 was paid to a debt advice charity In July 2017, BES Utilities commenced legal action against
Trading Standards' prosecuting authority Cheshire West and Cheshire Council. The matter went to trial in November 2021, and in August 2022 all claims were dismissed. In January 2018, BES Utilities settled a High Court case against two men, in which the company had alleged that they had made false claims about the company for three years. Following Pilley's convictions for fraud, the claim was abandoned altogether. ==Fraud trial==