Injuries due to negligent National Park Service concession maintenance In 2022, Aramark was repeatedly ordered to repair documented "extensive deterioration and rot of railings", but in June 2023, "a guest fell from the porch of the Clark building of the
Wawona Hotel after the railing failed when leaned on," according to a
National Park Service report.
FY2018 management bonuses Three days before FY2018 management bonus payouts were to be paid, an internal communication told the management team that performance bonuses were postponed for three months. No explanation was ever given. This followed the company's 401k match at the plan minimum after a "phenomenal" year, as reported by the CEO Eric Foss.
Labor disputes In April 2010, Aramark and the
Coalition of Immokalee Workers reached a resolution that called for a 70–80% increase in wages for tomato pickers. Aramark has also been the subject of a number of scandals regarding labor practices and business ethics. These include firing workers for reporting unsanitary food conditions, paying fringe wages, not paying for all hours worked, not paying backpay, and firing or eliminating the positions of those who file
Equal Employment Opportunity Commission (EEOC) claims. In September 2024, Aramark concessions workers with
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South Philadelphia Sports Complex initiated a four-day strike, seeking a better contract. Major grievances included low wages, insufficient health insurance, and the separate counting of hours worked at different facilities to avoid full-time classification and benefits. Workers asked fans to continue boycotting the concessions stands and buying team merchandise online.
Food safety issues In 2013, an investigation by Pulitzer Prize–winning journalist
Chris Hedges discovered that the food provided to inmates at Burlington County Jail in New Jersey was substandard and spoiled, and often made prisoners sick with diarrhea and vomiting. Maggots found in the food preparation areas at
Parnall Correctional Facility in
Jackson, Michigan, may have been the source of an outbreak of food-borne illness. Maggots were also found in Aramark food products at Michigan's Charles Egeler Reception & Guidance Center and two Ohio prisons, the Ohio Reformatory for Women and Trumbull Correctional Institute. Aramark, however, was cleared by the Michigan Department of Corrections of any responsibility for inmate illness and for pests in Michigan. Ohio and Michigan fined Aramark $270,000 and $200,000, respectively. In April 2015, the managing board of
The Cavalier Daily, a student-run newspaper at the
University of Virginia, reported that Aramark literally "served garbage" to inmates in the Saginaw Correctional Facility in
Freeland, Michigan. It also noted that Aramark has in the past "underfed inmates and fed them dog food, worms and scraps of food from old meals" and argued that the university should reconsider its relationship with the food services contractor in light of these ethical issues. Michigan's oversight of Aramark's performance was criticized as inadequate in a report released in August 2015 by the group Progress Michigan after Michigan moved to end the contract. Likewise, Aramark has been criticized for skimping portion sizes, food safety issues, and overcharging state governments (Michigan, Kentucky, and Florida) that have used their food in prisons; a Kentucky prison riot is reputed to have been caused by the low quality of food Aramark provided to inmates.
Direct provision asylum centres In Ireland, Aramark has been criticised for its management of three 'direct provision' centres, where those seeking asylum in Ireland must stay until their application is complete, sometimes for a matter of years. Activists have called for boycotting Aramark for profiting off the direct provision system, as well as the alleged mistreatment of asylum seekers in Aramark-run centres. In 2014, asylum seekers in
County Meath launched a hunger strike over the "unacceptable living standards" in the Aramark-run centre. In 2018, Aramark was forced to apologise after a mother of three from Zimbabwe was refused a slice of bread for her sick child. Soon after, the
Union of Students in Ireland (USI) voted to support a boycott of Aramark over its direct provision links, following on from the 'Aramark off our campus' campaigns at
Trinity College Dublin (TCD),
University College Dublin (UCD), and the
University of Limerick.
Trademark dispute with Delaware North Delaware North provided visitor services to
Yosemite National Park from 1991 to 2015. In 2015 Aramark took over these services and Delaware North then sued, saying that they (Delaware North) owned the trademarks to the names of the various Yosemite hotels, lodges, campgrounds, etc. After about three years the suit was settled and the names were restored. ==Notable clients==