Electronic boarding passes were "the industry's next major technological innovation after
e-ticketing". According to SITA's Airline IT Trend Survey 2009, mobile BCBP accounted for 2.1% of use (vs. paper boarding passes), forecast rising to 11.6% in 2012.
Overview Many airlines have moved to issuing electronic boarding passes, whereby the passenger checks in either online or via a mobile device, and the boarding pass is then sent to the mobile device as an SMS or e-mail. Upon completing an online reservation, the passenger can tick a box offering a mobile boarding pass. Most carriers offer two ways to get it: have one sent to mobile device (via
e-mail or
text message) when checking in online, or use an airline app to check in, and the boarding pass will appear within the application. In many cases, a passenger with a smartphone can add their boarding pass to their primary digital wallet app, such as
Google Wallet,
Samsung Wallet, or
Apple Wallet. This way the passenger does not need to open the airline's dedicated app and shortly before the flight, the boarding pass appears on their device's home screen. Furthermore, a mobile boarding cards can be loaded into smart watches through the phones they are paired with. The mobile pass is equipped with the same
bar code as a standard paper boarding pass, and it is completely machine readable. The gate attendant simply scans the code displayed on the phone.
Aztec code,
Datamatrix and
QR code. The United Nations
International Telecommunication Union expected mobile phone subscribers to hit the 4 billion mark by the end of 2008.
Airlines using mobile boarding passes flight shown on iPhone 7 In September 2006,
All Nippon Airways first began mobile boarding passes in Japan. Today, most major carriers offer mobile boarding passes at many airports. In Europe, Lufthansa was one of the first airlines to launch Mobile BCBP in April 2008. In the US, the
Transportation Security Administration runs a pilot program of a Boarding Pass Scanning System, using the IATA BCBP standard. • On October 15, 2008, the
TSA announced that scanners would be deployed within a year and scanning mobile BCBP would enable to better track wait times. The TSA keeps adding new pilot airports: Cleveland on October 23, 2008. • On October 14, 2008, Alaska Airlines started piloting mobile boarding passes at Seattle Seatac Airport. • On November 3, 2008, Air New Zealand launched the mpass, a boarding pass received on the mobile phone. • On November 10, 2008, Qatar Airways launched their online check-in: passengers can have their boarding passes sent directly to their mobile phones. • On November 13, 2008, American Airlines started offering mobile boarding passes at
Chicago O'Hare Airport. • On December 18, 2008, Cathay Pacific launched its mobile Check-in service, including the delivery of the barcode to the mobile phone. • On February 24, 2009, Austrian Airlines begun offering paperless boarding passes to customers on selected routes. • On April 16, 2009, SAS joined the mobile boarding pass bandwagon. • On May 26, 2009, Air China offered its customers to receive a two-dimensional bar-code e-boarding pass on their mobile phone, with which they can go through security procedures at any channel at
Beijing Airport Terminal 3, enabling a completely paperless check-in service. • On October 1, 2009, Swiss introduced mobile boarding pass to its customers. • On November 12, 2009, Finnair explained that "The mobile boarding pass system cuts passengers' carbon footprint by removing the need for passengers to print out and keep track of a paper boarding pass". • On March 15, 2010, United began to offer mobile boarding passes to customers equipped with smartphones. • In July/August 2014, Ryanair became the latest airline to offer mobile boarding passes to customers equipped with smartphones.
Benefits • Practical: Travelers don't always have access to a printer, while not all airlines automatically print boarding passes during check-in, so choosing a mobile boarding pass eliminates the hassle of stopping at a kiosk at the airport. • Ecological: Issuing electronic boarding passes is much more environmentally friendly than constantly using paper for boarding passes.
Drawbacks • Using a mobile boarding pass is risky if one's phone battery runs out (rendering the boarding pass inaccessible) or if there are any problems reading the e-boarding pass. • Using a mobile boarding pass can also be a challenge when traveling with multiple passengers on one reservation, because not all airline apps handle multiple mobile boarding passes. (However, some airlines, like
Alaska Airlines, do allow users to switch between multiple boarding passes within their apps.) • Some airlines (and even a few government authorities) may still require some paper portions of the boarding cards to be retained by staff. This is obviously not possible with a mobile boarding card. • Some airlines need to stamp a boarding card after performing document verification checks on some passengers (e.g. Ryanair). Some airport authorities (e.g. Philippine immigration officers) also stamp the boarding card with the departure date. Passengers in turn have to present to staff their
stamped boarding card at the gate to be allowed to board. As such, airlines may not extend the mobile boarding card feature to all its passengers within certain flights. ==Print-at-home boarding passes==