Targeted advertising

Companies have technology that allows them to gather information about web users. By tracking and monitoring what websites users visit, internet service providers can directly show ads that are relative to the consumer's preferences. Most of today's websites are using these targeting technologies to track users' internet behavior and there is much debate over the privacy issues present. Search engine marketing Search engine marketing uses search engines to reach target audiences. For example, Google's Remarketing Campaigns are a type of targeted marketing where advertisers use the IP addresses of computers that have visited their websites to remarket their ad specifically to users who have previously been on their website whilst they browse websites that are a part of the Google display network, or when searching for keywords related to a product or service on the Google search engine. Dynamic remarketing can improve targeted advertising as the ads can include the products or services that the consumers have previously viewed on the advertisers' websites within the ads. Google Ads includes different platforms. The Search Network displays the ads on 'Google Search, other Google sites such as Maps and Shopping, and hundreds of non-Google search partner websites that show ads matched to search results'. The ad quality is affected by the 5 components of the quality score: • The ad's expected click-through rate • The quality of the landing page • The ad/search relevance • Geographic performance • The targeted devices When ranked based on these criteria, it will affect the advertiser by improving ad auction eligibility, the actual cost per click (CPC), ad position, and ad position bid estimates; to summarise, the better the quality score, the better ad position, and lower costs. Google uses its display network to track what users are looking at and to gather information about them. When a user goes to a website that uses the Google display network, it will send a cookie to Google, showing information on the user, what they have searched, where they are from, found by the IP address, and then builds a profile around them, allowing Google to easily target ads to the user more specifically. For example, if a user goes onto promotional companies' websites often, that sell promotional pens, Google will gather data from the user such as age, gender, location, and other demographic information as well as information on the websites visited, the user will then be put into a category of promotional products, allowing Google to easily display ads on websites the user visits relating to promotional products. Social media targeting Social media targeting is a form of targeted advertising, that uses general targeting attributes such as geotargeting, behavioral targeting, and socio-psychographic targeting, and gathers the information that consumers have provided on each social media platform. According to the media users' view history, customers who are interested in the criteria will be automatically targeted by the advertisements of certain products or services. For example, Facebook collects massive amounts of user data from surveillance infrastructure on its platforms. Information such as a user's likes, view history, and geographic location is leveraged to micro-target consumers with personalized products. Paid advertising on Facebook works by helping businesses to reach potential customers by creating targeted campaigns. Social media also creates profiles of the consumer and only needs to look at one place, the user's profile, to find all interests and 'likes'. E.g. Facebook lets advertisers target using broad characteristics like gender, age, and location. Furthermore, they allow more narrow targeting based on demographics, behavior, and interests (see a comprehensive list of Facebook's different types of targeting options). Television Advertisements can be targeted to specific consumers watching digital cable, Smart TVs, or over-the-top video. Targeting can be done according to age, gender, location, or personal interests in films, etc. Cable box addresses can be cross-referenced with information from data brokers like Acxiom, Equifax, and Experian, including information about marriage, education, criminal record, and credit history. Political campaigns may also match against public records such as party affiliation and which elections and party primaries the view has voted in. This allows advertisers to produce advertisements that could cater to their schedule and a more specific changing environment. Content and contextual targeting The most straightforward method of targeting is content/contextual targeting. This is when advertisers put ads in a specific place, based on the relative content present. Technical targeting Technical targeting is associated with the user's own software or hardware status. The advertisement is altered depending on the user's available network bandwidth, for example, if a user is on a mobile phone that has a limited connection, the ad delivery system will display a version of the ad that is smaller for a faster data transfer rate. Time Targeting According to the Journal of Marketing, more than 1.8 billion clients spent a minimum of 118 minutes daily- via web-based networking media in 2016. Nearly 77% of these clients interact with the content through likes, commenting, and clicking on links related to content. With this astounding buyer trend, advertisers need to choose the right time to schedule content, to maximize advertising efficiency. To determine what time of day is most effective for scheduling content, it is essential to know when the brain is most effective at retaining memory. Research in chronopsychology has credited that time-of-day impacts diurnal variety in a person's working memory accessibility and has discovered the enactment of inhibitory procedures to build working memory effectiveness during times of low working memory accessibility. Working memory is known to be vital for language perception, learning, and reasoning providing us with the capacity of putting away, recovering, and preparing quick data. For many people, working memory accessibility is good when they get up toward the beginning of the day, most reduced in mid-evening, and moderate at night. Sociodemographic targeting Sociodemographic targeting focuses on the characteristics of consumers. This includes their age, generation, gender, salary, and nationality. This data can be harnessed from applications on the device (mobile apps like Uber) that allow access to the location information. This type of targeted advertising focuses on localizing content, for example, a user could be prompted with options of activities in the area, for example, places to eat, nearby shops, etc. Although producing advertising off consumer location-based services can improve the effectiveness of delivering ads, it can raise issues with the user's privacy. Behavioral targeting Behavioral targeting is centered around the activity/actions of users and is more easily achieved on web pages. Information from browsing websites can be collected from data mining, which finds patterns in users' search history. Advertisers using this method believe it produces ads that will be more relevant to users, thus leading consumers to be more likely influenced by them. If a consumer was frequently searching for plane ticket prices, the targeting system would recognize this and start showing related adverts across unrelated websites, such as airfare deals on Facebook. Its advantage is that it can target individual interests, rather than target groups of people whose interests may vary. While behavioral targeting can enhance ad effectiveness, it also raises privacy concerns. Users may feel uncomfortable with the idea of their online behavior being tracked and used for advertising purposes. Striking a balance between personalization and privacy is crucial. Onsite Behavioral targeting may also be applied to any online property on the premise that it either improves the visitor experience or benefits the online property, typically through increased conversion rates or increased spending levels. The early adopters of this technology/philosophy were editorial sites such as HotWired, online advertising with leading online ad servers, retail or another e-commerce website as a technique for increasing the relevance of product offers and promotions on a visitor by visitor basis. More recently, companies outside this traditional e-commerce marketplace have started to experiment with these emerging technologies. The typical approach to this starts by using web analytics or behavioral analytics to breakdown the range of all visitors into several discrete channels. Each channel is then analyzed and a virtual profile is created to deal with each channel. These profiles can be based around Personas that gives the website operators a starting point in terms of deciding what content, navigation, and layout to show to each of the different personas. When it comes to the practical problem of successfully delivering the profiles correctly this is usually achieved by either using a specialist content behavioral platform or by bespoke software development. Most platforms identify visitors by assigning a unique ID cookie to every visitor to the site thereby allowing them to be tracked throughout their web journey, the platform then makes a rules-based decision about what content to serve. Self-learning onsite behavioral targeting systems will monitor visitor response to site content and learn what is most likely to generate a desired conversion event. Some good content for each behavioral trait or pattern is often established using numerous simultaneous multivariate tests. Onsite behavioral targeting requires a relatively high level of traffic before statistical confidence levels can be reached regarding the probability of a particular offer generating a conversion from a user with a set behavioral profile. Some providers have been able to do so by leveraging their large user base, such as Yahoo!. Some providers use a rules-based approach, allowing administrators to set the content and offers shown to those with particular traits. According to research behavioral targeting provides little benefit at a huge privacy cost — when targeting for gender, the targeted guess is 42% accurate, which is less than a random guess. When targeting for gender and age the accuracy is 24%. Network Advertising networks use behavioral targeting in a different way than individual sites. Since they serve many advertisements across many different sites, they can build up a picture of the likely demographic makeup of internet users. Data from a visit to one website can be sent to many different companies, including Microsoft and Google subsidiaries, Facebook, Yahoo, many traffic-logging sites, and smaller ad firms. This data can sometimes be sent to more than 100 websites and shared with business partners, advertisers, and other third parties for business purposes. The data is collected using cookies, web beacons and similar technologies, and/or a third-party ad serving software, to automatically collect information about site users and site activity. Some servers even record the page that referred the user to them, the websites visited by the user after them, ads seen by the user, and ads being clicked on. Online advertising uses cookies, a tool used specifically to identify users, as a means of delivering targeted advertising by monitoring the actions of a user on the website. For this purpose, the cookies used are called tracking cookies. An ad network company such as Google uses cookies to deliver advertisements adjusted to the interests of the user, control the number of times that the user sees an ad, and "measure" whether they are advertising the specific product to the customer's preferences. This data is collected without attaching the people's names, addresses, email addresses, or telephone numbers, but it may include device identifying information such as the IP address, MAC address, web browser information, cookie, or other device-specific unique alphanumerical ID of the user's computer, but some stores may create guest IDs to go along with the data. Cookies are used to control displayed ads and to track browsing activity and usage patterns on sites. This data is used by companies to infer people's age, gender, and possible purchase interests so that they can make customized ads that people would be more likely to click on. An example would be a user seen on football sites, business sites, and male fashion sites. A reasonable guess would be to assume the user is male. Demographic analyses of individual sites provided either internally (user surveys) or externally (Comscore/Netratings) allow the networks to sell audiences rather than sites. Although advertising networks were used to sell this product, this was based on picking the sites where the audiences were. Behavioral targeting allows them to be slightly more specific about this. == Research on targeted advertising ==

In the work titled An Economic Analysis of Online Advertising Using Behavioral Targeting, The data helped determine an "across-the-board rule of thumb"; however, results fluctuated widely by content categories. Overall results from the researchers indicate that the effectiveness of behavioral targeting is dependent on the goals of the advertiser and the primary target market the advertiser is trying to reach. ==Process==

Through the use of analytic tools, marketers attempt to understand customer behavior and make informed decisions based on the data. E-commerce retailers use data driven marketing to try and improve customer experience and increase sales. One example cited in the Harvard Business Review is Vineyard Vines, a fashion brand with brick-and-mortar stores and an online product catalog. The company has used an artificial intelligence (AI) platform to gain knowledge about its customers from actions taken or not taken on the e-commerce site. Email or social media communications are automatically triggered at certain points, such as cart abandonment. This information is also used to refine search engine marketing. Advertising provides advertisers with a direct line of communication with existing and prospective consumers. By using a combination of words and/or pictures the general aim of the advertisement is to act as a "medium of information" (David Ogilvy) making the means of delivery and to whom the information is delivered most important. Advertising should define how and when structural elements of advertisements influence receivers, knowing that all receivers are not the same and thus may not respond in a single, similar manner. Targeted advertising serves the purpose of placing particular advertisements before specific groups to reach consumers who would be interested in the information. Advertisers aim to reach consumers as efficiently as possible with the belief that it will result in a more effective campaign. By targeting, advertisers can identify when and where the ad should be positioned to achieve maximum profits. This requires an understanding of how customers' minds work (see also neuromarketing) to determine the best channel by which to communicate. Types of targeting include, but are not limited to advertising based on demographics, psychographics, behavioral variables, and contextual targeting. Behavioral advertising is the most common form of targeting used online. Internet cookies are sent back and forth between an internet server and the browser, which allows a user to be identified or to track their progressions. Cookies provide details on what pages a consumer visits, the amount of time spent viewing each page, the links clicked on; and searches and interactions made. From this information, the cookie issuer gathers an understanding of the user's browsing tendencies and interests generating a profile. By analyzing the profile, advertisers can create defined audience segments based upon users with similar returned information, hence profiles. Tailored advertising is then placed in front of the consumer based on what organizations working on behalf of the advertisers assume are the interests of the consumer. These advertisements have been formatted to appear on pages and in front of users that they would most likely appeal to based on their profiles. For example, under behavioral targeting, if a user is known to have recently visited several automotive shopping and comparison sites based on the data recorded by cookies stored on the user's computer, the user can then be served automotive-related advertisements when visiting other sites. Behavioral advertising is reliant on data both wittingly and unwittingly provided by users and is made up of two different forms: one involving the delivery of advertising based on an assessment of user's web movements; the second involving the examination of communication and information as it passes through the gateways of internet service providers. Demographic targeting was the first and most basic form of targeting used online. involves segmenting an audience into more specific groups using parameters such as gender, age, ethnicity, annual income, parental status, etc. All members of the group share a common trait. So, when an advertiser wishes to run a campaign aimed at a specific group of people then that campaign is intended only for the group that contains those traits at which the campaign is targeted. Having finalized the advertiser's demographic target, a website or a website section is chosen as a medium because a large proportion of the targeted audience utilizes that form of media. Segmentation using psychographics Is based on an individual's personality, values, interests, and lifestyles. A recent study concerning what forms of media people use- conducted by the Entertainment Technology Center at the University of Southern California, the Hallmark Channel, and E-Poll Market Research- concludes that a better predictor of media usage is the user's lifestyle. Researchers concluded that while cohorts of these groups may have similar demographic profiles, they may have different attitudes and media usage habits. Psychographics can provide further insight by distinguishing an audience into specific groups by using their traits. Once acknowledging this is the case, advertisers can begin to target customers having recognized that factors other than age for example provide greater insight into the customer. Contextual advertising is a strategy to place advertisements on media vehicles, such as specific websites or print magazines, whose themes are relevant to the promoted products. Advertisements are selected and served by automated systems based on the identity of the user and the displayed content of the media. The advertisements will be displayed across the user's different platforms and are chosen based on searches for keywords; appearing as either a web page or pop-up ads. It is a form of targeted advertising in which the content of an ad is in direct correlation to the content of the webpage the user is viewing. Retargeting Retargeting is where advertisers use behavioral targeting to produce ads that follow users after users have looked at or purchased a particular item. An example of this is store catalogs, where stores subscribe customers to their email system after a purchase hoping that they draw attention to more items for continuous purchases. The main example of retargeting that has earned a reputation from most people is ads that follow users across the web, showing them the same items that they have looked at in the hope that they will purchase them. Retargeting is a very effective process; by analyzing consumers activities with the brand they can address their consumers' behavior appropriately. == The major psychographic segments ==

Personality Every brand, service, or product has itself a personality, how it is viewed by the public and the community and marketers will create these personalities to match the personality traits of their target market. targeting. ==Effectiveness==

Targeting aims to improve the effectiveness of advertising and reduce the wastage created by sending advertising to consumers who are unlikely to purchase that product. Targeted advertising or improved targeting may lead to lower advertising costs and expenditures. The effects of advertising on society and those targeted are all implicitly underpinned by the consideration of whether advertising compromises autonomous choice. Those arguing for the ethical acceptability of advertising claim that, because of the commercially competitive context of advertising, the consumer has a choice over what to accept and what to reject. Humans have the cognitive competence and are equipped with the necessary faculties to decide whether to be affected by adverts. Those arguing against note, for example, that advertising can make us buy things we do not want or that, as advertising is enmeshed in a capitalist system, it only presents choices based on consumerist-centered reality thus limiting the exposure to non-materialist lifestyles. Although the effects of target advertising are mainly focused on those targeted, it can also affect those outside of the target segment. Its unintended audiences often view an advertisement targeted at other groups and start forming judgments and decisions regarding the advertisement and even the brand and company behind the advertisement, these judgments may affect future consumer behavior. The Network Advertising Initiative conducted a study in 2009 measuring the pricing and effectiveness of targeted advertising. It revealed that targeted advertising: • Secured an average of 2.7 times as much revenue per ad as non-targeted "run of network" advertising. • Twice as effective at converting users who click on the ads into buyers However, other studies show that targeted advertising, at least by gender, is not effective. One of the major difficulties in measuring the economic efficiency of targeting, however, is being able to observe what would have happened in the absence of targeting since the users targeted by advertisers are more likely to convert than the general population. Farahat and Bailey exploit a large-scale natural experiment on Yahoo! allowing them to measure the true economic impact of targeted advertising on brand searches and clicks. They find, assuming the cost per 1000 ad impressions (CPM) is $1, that: • The marginal cost of a brand-related search resulting from ads is $15.65 per search but is only $1.69 per search from a targeted campaign. • The marginal cost of a click is 72 cents, but only 16 cents from a targeted campaign. • The variation in CTR lifts from targeted advertising campaigns is mostly determined by pre-existing brand interest. Research shows that Content marketing in 2015 generated 3 times as many leads as traditional outbound marketing, but costs 62% less showing how being able to advertise to targeted consumers is becoming the ideal way to advertise to the public. Other stats show that 86% of people skip television adverts and 44% of people ignore direct mail, which also displays how advertising to the wrong group of people can be a waste of resources. ==Benefits and disadvantages==

Benefits Proponents of targeted advertising argue that there are advantages for both consumers and advertisers: Consumers Targeted advertising benefits consumers because advertisers can effectively attract consumers by using their purchasing and browsing habits this enables ads to be more apparent and useful for customers. Having ads that are related to the interests of the consumers allows the message to be received in a directly through effective touchpoints. An example of how targeted advertising is beneficial to consumers is that if someone sees an ad targeted to them for something similar to an item they have previously viewed online and were interested in, they are more likely to buy it. Consumers can benefit from targeted advertising in the following ways: • More effective delivery of desired product or service directly to the consumer: Having assumed the traits or interests of the consumer from their targeting, advertisements that will appeal to engage the customer are used. • More direct delivery of a message that relates to the consumer's interest: Advertiser Advertisers benefit from target advertising are reducing resource costs and creating more effective ads by attracting consumers with a strong appeal to these products. Targeted advertising allows advertisers to reduce the cost of advertisement by minimizing "wasted" advertisements to non-interested consumers. Targeted advertising captivates the attention of consumers they were aimed at resulting in higher return on investment for the company. Because behavioral advertising enables advertisers to more easily determine user preferences and purchasing habits, the ads will be more pertinent and useful for consumers. By creating a more efficient and effective manner of advertising to the consumer, an advertiser benefits greatly in the following ways: • More efficient campaign development: They don't want to waste time and money advertising to the "wrong people". The main advantage of using targeted advertising is that it can help minimize wasted advertising by using detailed information about individuals who are intended for a product. If consumers produce these ads that are targeted at them, it is more likely they will be interested and click on them. 'Know thy consumer', is a simple principle used by advertisers, when businesses know information about consumers, it can be easier to target them and get them to purchase their product. Some consumers do not mind if their information is used, and are more accepting of ads with easily accessible links. This is because they may appreciate adverts tailored to their preferences, rather than just generic ads. They are more likely to be directed to products they want, and possibly purchase them, in return generating more income for the business advertising. ==Controversies==

Targeted advertising has raised controversies, most particularly regarding privacy rights and policies. With behavioral targeting focusing on specific user actions such as site history, browsing history, and buying behavior, this has raised user concern that all activity is being tracked. Privacy International, a UK-based registered charity that defends and promotes the right to privacy across the world, suggests that from any ethical standpoint such interception of web traffic must be conditional on the based on explicit and informed consent, and action must be taken where organizations can be shown to have acted unlawfully. A survey conducted in the United States by the Pew Internet & American Life Project between January 20 and February 19, 2012, revealed that most Americans are not in favor of targeted advertising, seeing it as an invasion of privacy. Indeed, 68% of those surveyed said they are "not okay" with targeted advertising because they do not like having their online behavior tracked and analyzed. Another issue with targeted advertising is the lack of 'new' advertisements of goods or services. Seeing as all ads are tailored to be based on user preferences, no different products will be introduced to the consumer. Hence, in this case, the consumer will be at a loss as they are not exposed to anything new. Advertisers concentrate their resources on the consumer, which can be very effective when done right. When advertising doesn't work, the consumer can find this creepy and start wondering how the advertiser learned the information about them. Consumers can have concerns over ads targeted at them, which are too personal for comfort, feeling a need for control over their data. In targeted advertising privacy is a complicated issue due to the type of protected user information and the number of parties involved. The three main parties involved in online advertising are the advertiser, the publisher, and the network. People tend to want to keep their previously browsed websites private, although users 'clickstreams' are being transferred to advertisers who work with ad networks. The user's preferences and interests are visible through their clickstream and their behavioral profile is generated. As of 2010, many people have found this form of advertising to be concerning and see these tactics as manipulative and a sense of discrimination. rate in early 2018 was estimated at 27 percent. Greece is at the top of the list with more than 40% of internet users admitting to using ad-blocking software. Among the technical population ad-blocking reaches 58%. Privacy and security concerns Targeted advertising raises privacy concerns. Targeted advertising is performed by analyzing consumers' activities through online services such as HTTP cookies and data mining, both of which can be seen as detrimental to consumers' privacy. Marketers research consumers' online activity for targeted advertising campaigns like programmatic and SEO. Consumers' privacy concerns revolve around today's unprecedented tracking capabilities and whether to trust their trackers. Consumers may feel uncomfortable with sites knowing so much about their activity online. Targeted advertising aims to increase promotions' relevance to potential buyers, delivering ad campaign executions to specified consumers at critical stages in the buying decision process. This potentially limits a consumer's awareness of alternatives and reinforces selective exposure. Consumers may start avoiding certain sites and brands if they keep getting served the same advertisements and the consumer may feel like they are being watched too much or may start getting annoyed with certain brands. Due to the increased use of tracking cookies all over the web, many sites now have cookie notices that pop up when a visitor lands on a site. The notice informs the visitor about the use of cookies, how they affect the visitor, and the visitor's options in regarding to what information the cookies can obtain. As of 2019, many online users and advocacy groups were concerned about privacy issues around targeted advertising, because it requires aggregation of large amounts of personal data, including highly sensitive data, such as sexual orientation or sexual preferences, health issues, and location, which is then traded between hundreds of parties in the process of real-time bidding. This is a controversy that the behavioral targeting industry is trying to contain through education, advocacy, and product constraints to keep all information non-personally identifiable or to obtain permission from end-users. AOL created animated cartoons in 2008 to explain to its users that their past actions may determine the content of ads they see in the future. Canadian academics at the University of Ottawa Canadian Internet Policy and Public Interest Clinic have recently demanded the federal privacy commissioner investigate online profiling of Internet users for targeted advertising. The European Commission (via Commissioner Meglena Kuneva) has also raised several concerns related to online data collection (of personal data), profiling, and behavioral targeting, and is looking to "enforce existing regulation". In October 2009 it was reported that a recent survey carried out by the University of Pennsylvania and the Berkeley Center for Law and Technology found that a large majority of US internet users rejected the use of behavioral advertising. Several research efforts by academics and others as of 2009 have demonstrated that data that is supposedly anonymized can be used to identify real individuals. In December 2010, online tracking firm Quantcast agreed to pay $2.4M to settle a class-action lawsuit for their use of 'zombie' cookies to track consumers. These zombie cookies, which were on partner sites such as MTV, Hulu, and ESPN, would re-generate to continue tracking the user even if they were deleted. Other uses of such technology include Facebook, and their use of the Facebook Beacon to track users across the internet, to later use for more targeted advertising. Tracking mechanisms without consumer consent are generally frowned upon; however, tracking of consumer behavior online or on mobile devices is key of digital advertising, which is the financial backbone to most of the internet. In March 2011, it was reported that the online ad industry would begin working with the Council of Better Business Bureaus to start policing itself as part of its program to monitor and regulate how marketers track consumers online, also known as behavioral advertising. Microphone surveillance theories Since at least the mid 2010s, many users of smartphones or other mobile devices have advanced the theory that technology companies are using microphones in the devices to record personal conversations for purposes of targeted advertising. Such theories are often accompanied by personal anecdotes involving advertisements with apparent connections to prior conversations. Facebook has denied the practice, and Mark Zuckerberg denied it in congressional testimony. Google has also denied using ambient sound or conversations to target advertising. Technology experts who have investigated the claims have described them as unproven and unlikely. An alternative explanation for apparent connections between conversations and subsequent advertisements is the fact that technology companies track user behavior and interests in many ways other than via microphones. In December 2023, 404 Media reported that Cox Media Group was advertising a service to marketing professionals called "Active Listening", which involved the ability to listen to microphones installed in smartphones, smart TVs, and other devices in order to target ads to consumers. A pitch deck promoting the capability stated that it targeted "Google/Bing" and that Cox Media Group was a Google Premier Partner. Meta, Amazon, Google, and Microsoft all denied using the service. In response to questions from 404 Media, Google stated that it had removed Cox Media Group from its Partners Program after a review. == History ==

Contemporary data driven marketing can be traced back to the 1980s and the emergence of database marketing, which increased the ease of personalizing customer communications. ==See also==