British Airways Flight 5390

Aircraft The County of South Glamorgan was a BAC One-Eleven Series 528FL jet airliner built in 1971 and was registered as . Crew The captain was 42-year-old Timothy Lancaster, who had logged 11,050 flight hours, including 1,075 hours on the BAC One-Eleven; the co-pilot was 39-year-old Alastair Aitchison, with 7,500 flight hours, with 1,100 of them on the BAC One-Eleven. The aircraft also carried 4 cabin crew and 81 passengers. == Accident ==

Aitchison handled a routine take-off at 08:20 local time (07:20 UTC), then handed control to Lancaster as the plane continued to climb. Both pilots released their shoulder harnesses and Lancaster loosened his lap belt. At 08:33 (07:33 UTC), the plane had climbed through about and the cabin quickly filled with condensation. The left windscreen panel, on Lancaster's side of the flight deck, had separated from the forward fuselage; Lancaster was propelled out of his seat by the rushing air from the decompression and forced headfirst out of the flight deck. His knees were caught on the flight controls and his upper torso remained outside the aircraft, exposed to extreme wind and cold. The autopilot disengaged, causing the plane to descend rapidly. By this time, Lancaster had shifted several centimetres farther outside and his head was repeatedly striking the side of the fuselage. The crew believed him to be dead, but Aitchison told the others to continue holding onto him, out of fear that letting go of him might cause him to strike the left wing, engine, or horizontal stabiliser, potentially damaging it. Eventually, Aitchison was able to hear the clearance from ATC to make an emergency landing at Southampton Airport. The flight attendants managed to free Lancaster's ankles from the flight controls while still keeping hold of him. At 08:55 local time (07:55 UTC), the aircraft landed at Southampton and the passengers disembarked using boarding steps. Lancaster survived with frostbite, bruising, shock, and fractures to his right arm, left thumb, and right wrist. == Investigation ==

Police located the blown-off windscreen panel and many of the 90 screws used to secure it near Cholsey. Investigators determined that when the windscreen was installed 27 hours before the flight, 84 of the screws used were too small in diameter (British Standards A211-8C vs A211-8D, which are #8–32 vs #10–32 by the Unified Thread Standard) and the remaining six were A211-7D, which is the correct diameter, but too short (0.7 inch vs. 0.8 inch). The previous windscreen had also been fitted using incorrect screws, which were replaced by the shift maintenance manager on a like-for-like basis without reference to maintenance documentation, as the plane was due to depart shortly. The undersized screws were unable to withstand the force due to the air pressure difference between the cabin and the outside atmosphere during flight. (The windscreen was not of the "plug" type – fitted from the inside so that cabin pressure helps to hold it in place, but of the type fitted from the outside so that cabin pressure tends to dislodge it.) Investigators from the Air Accidents Investigation Branch found that the shift maintenance manager responsible for installing the incorrect screws had failed to follow British Airways policies. They recommended that staff with prescription glasses should be required to wear them when undertaking maintenance tasks. They also faulted the policies themselves, which should have required testing or verification by another individual for this critical task. Finally, they found the local Birmingham Airport management responsible for not directly monitoring the shift maintenance manager's working practices. == Awards ==

First Officer Alastair Aitchison and cabin crew members Susan Gibbins and Nigel Ogden were awarded the Queen's Commendation for Valuable Service in the Air; Ogden's name was omitted from the published supplement. Aitchison was also awarded a 1992 Polaris Award for outstanding airmanship. == Aftermath ==

Lancaster returned to work after fewer than five months. He left British Airways in 2003 and flew with EasyJet until he retired from commercial piloting in 2008. Aitchison left British Airways shortly after the accident and joined Channel Express (later rebranded as Jet2) until he made his last commercial flight on a Boeing 737-33A from Alicante to Manchester on the day of his 65th birthday on 28 June 2015. Ogden returned to work, but subsequently suffered from PTSD and retired in 2001 on the grounds of ill health. As of 2005, he was working as a night watchman at a Salvation Army hospital. == See also ==