Step-free access is available at all stations across the Tyne and Wear Metro network, with ramps providing step-free access to platforms at Byker. The station is equipped with ticket machines, a sheltered waiting area, seating, next train information displays, timetable posters, and an emergency help point on both platforms. Ticket machines are able to accept payment with credit and debit card (including
contactless payment), notes and coins. The station is fitted with automatic ticket barriers, which were installed at 13 stations across the network during the early 2010s, as well as smartcard validators, which feature at all stations. There is no dedicated car parking available at the station. There is the provision for cycle parking, with three cycle racks available for use. == Services ==