The recruitment process for new call center agents may include the following: • Phone Screening – this stage determines the voice quality over the phone and how the applicant responds to the call; • Initial Interview – conducted by the company human resource department or another outsource staffing firm to test the speaking skills, attitude and confidence of the applicant in responding to questions; • Examination – this includes aptitude tests, computer-based call simulations and emotional quotient (EQ) tests; and • Final Interview – to assess customer service, technical, or sales skills. There are various ways in which one may initiate a career in call centers, the most common of which is to apply directly to a call center's recruitment office. This process is commonly coined as a "walk-in" application. Another procedure includes an
employee referral, where an applicant is referred by an existing employee of a call center. A person may also apply through an employment agency, which will conduct its own screening procedures, before endorsing an applicant to any call center. An emerging manner to apply for a career in a call center is through online application, as it provides applicants with an easier way of acquiring more information on the call center or business, an easier application and resume submission and allows Filipinos in more far or remote areas to apply.{{cite web ==Outsourcing==