Cathy Marshall is a Principal Researcher in Microsoft Research's Silicon Valley Lab and an author of electronic literature. Marshall is mainly interested in studying human interaction when mediated by technology. She is affiliated with the Center for Study of Digital Libraries at Texas A&M University. In her 20-year history working with hypertext, she has led a series of projects investigating analytical work practices and collaborative hypertext, including two system development projects, Aquanet and VIKI. From her early experiences with hypertext, Marshall discovered the negative effects of having analysts work with formal representation. Marshall learned that information which does not fit in formal representation gets lost as people try to force it into this area.