Public and press response Public complaints rose sharply as the controversy escalated. On 15 January,
Ofcom was reported to have received about 200 complaints alleging racism. After the broadcast of Jo O'Meara and Danielle Lloyd's remarks about food and illness in India, the total rose to 3,500 complaints to Ofcom, with a further 1,000 made directly to Channel 4. By 16 January, Ofcom had received 10,000 complaints, and two days later Ofcom chief executive
Ed Richards said that the total had reached 25,000, which he described as a British television record. By 20 January, complaints to Ofcom had reached 40,000, and Ofcom later gave a final total of just over 44,500 complaints. In 2022, Ofcom said that the 2007
Celebrity Big Brother case remained its most complained-about investigation to result in a breach finding. Viewing figures also rose during the controversy. The highlights programme broadcast on 16 January attracted 4.5 million viewers, a share of 18 per cent of the available audience. The following night's episode drew 5.2 million viewers, and Goody's eviction on 19 January averaged 7.8 million viewers and peaked at 8.8 million, the highest audience in the history of
Celebrity Big Brother to that point. The controversy also generated extensive press coverage in Britain and abroad. On 21 January,
The New York Times reported that it had generated more than 300 newspaper articles in Britain, 1,200 in English-language newspapers worldwide and 3,900 foreign-language news articles, as well as 22,000 blog posts online. Reuters reported that Indian editorial reaction was not limited to condemnation of the programme: editorials in the
Hindustan Times, the
Indian Express and
Navbharat Times used the affair to reflect on colour prejudice and other forms of discrimination within India itself. In Britain, coverage became increasingly critical of Jade Goody, Danielle Lloyd and Jo O'Meara as complaints mounted and Channel 4 came under growing scrutiny over its handling of the programme. Tabloid coverage was particularly hostile. The
Daily Mirror ran a front-page editorial headlined "Beauty V Bigot" and described Goody as a "racist bully"; it later referred to her as a "vile racist".
The Sun likewise ran a 19 January front page headed "Evict Face of Hate", urging readers to vote for Goody's eviction and printing the programme's premium-rate telephone number. Some reports also misquoted or misdescribed specific incidents, including Goody's "day in the slums" remark and claims that Jack Tweed had used the word "
paki" rather than "cunt".
Political and diplomatic reaction The controversy quickly moved beyond entertainment coverage into British politics and prompted comment in India as well as the United Kingdom. On 16 January, Leicester East MP
Keith Vaz tabled an
early day motion in the House of Commons expressing concern about the comments made about Shilpa Shetty, arguing that
Big Brother had a responsibility to prevent racist behaviour in the house, and calling on the programme to remind housemates that such behaviour was unacceptable. The row also coincided with a visit by the
Chancellor of the Exchequer Gordon Brown to India. Asked about the programme in
Bangalore, Brown said that he wanted Britain to be seen as "a country of fairness and tolerance" and condemned anything that detracted from that reputation. In India, government representatives said that the matter had been taken up with the United Kingdom through diplomatic channels.
Reuters reported that the
Ministry of External Affairs said India had raised the case with the British government through the British High Commission in New Delhi. According to the
Hindustan Times, minister of state for external affairs
Anand Sharma said India would take "appropriate action" after receiving the full details, and foreign ministry spokesman
Navtej Sarna said the matter had been taken up with the UK through the High Commission in London.
Commercial backlash The controversy triggered a swift commercial backlash against both the programme and some of the housemates. On 18 January,
Carphone Warehouse suspended its sponsorship of
Celebrity Big Brother with immediate effect, saying that the behaviour shown in the house was incompatible with the company's opposition to racism and bullying, and in March it permanently ended its wider sponsorship agreement with Channel 4. Former Channel 4 chairman
Vanni Treves also called for the series to be cancelled. The backlash also affected individual housemates' commercial ties. On 18 and 19 January,
The Perfume Shop withdrew Jade Goody's perfume
Shh... from sale and motorcycle insurer
Bennetts ended its arrangement with Danielle Lloyd. On 25 January,
HarperCollins cancelled the planned paperback release of Goody's autobiography
Jade: My Autobiography.
Channel 4 response Channel 4 initially defended its handling of the series. In a statement issued on 16 January, it said that bullying and racial abuse were taken "extremely seriously" by both Channel 4 and
Endemol, but added that Shilpa Shetty had not raised concerns about racist language and that housemates were encouraged to resolve conflicts among themselves. The following day, the broadcaster denied that there had been any "overt racial abuse or racist behaviour", though it acknowledged what it described as a cultural and class clash between Shetty and several of the British women in the house. On the day of Goody's eviction, Channel 4 cancelled the usual crowd and press conference outside the house and announced that profits from that week's eviction vote would be donated to charity. On 22 January, Channel 4's board met to discuss the affair and commissioned a review of the editorial and compliance procedures supporting
Big Brother. In its subsequent internal review, the broadcaster concluded that serious offence had been caused by the broadcast of several comments made by housemates and accepted that its interventions had been too slow and insufficiently forceful. The review recommended changes to compliance procedures, additional editorial oversight and revisions to the programme's rules. == Investigations and rulings ==