CGI Inc.

1970s–1980s: Early years CGI Inc. was founded as an IT consulting company on June 15, 1976, in Quebec City, Québec, by Serge Godin. At the end of 2007, CGI had a backlog worth $12.04 billion and an annual revenue of $3.7 billion, employing around 26,500 people. the U.S. Navy to work on their NAVSUP Business Systems Center, the Swedish social insurance agency, Sears Canada, and the Queensland government, among others. In 2016, George D. Schindler succeeded Michael Roach as the third CEO in CGI's history. In 2019, The Wall Street Journal indicated CGI was one of the cloud providers breached in the Chinese APT10 group's Operation Cloud Hopper hack, which exposed companies' data from 2013 to 2017. The first known target was Rio Tinto, who was accessed through CGI's managed cloud. In 2024, François Boulanger succeeded George D. Schindler as the CEO. == Corporate affairs ==

CGI originally stood for "Conseillers en gestion et informatique" (translated to English: "Consultants on management and information systems"). More recently, in English speaking countries it is taken to stand for "Consultants to Government and Industries". Markets and corporate structure CGI has an international client base, with large institutional clients in a wide array of industries and markets. The United States made up 29% of their client base as of March 2015, while Canada was the second-highest percentage at 15%. The majority of CGI's remaining contracts were in Europe (around 40%), with 15% in the rest of the world. CGI Federal has partnered with U.S. federal agencies to provide IT services in defense, diplomacy, intelligence, healthcare, environment, homeland security, justice, treasury and more. CGI Federal has annual revenue exceeding US$1 billion. In 2018, CGI Federal opened an Innovation Center in Arlington, Virginia, to provide a collaboration space for agency and CGI experts to explore the potential of new technologies. ==Products and services==

Originally CGI focused its products and services on IT consulting, and the company later branched into outsourcing, software development, and systems integration, among other industries. At the end of 2014, CGI earned 52% of its revenue from providing outsourcing services (specifically through IT services and to a lesser degree, business process services) and 48% of its revenue from systems integration and consulting. Services CGI supplies in relation to business consulting include business intelligence, business transformation, change management, cyber security, CIO advisory services, digital enterprise, as well as other industry-specific services. In relation to business process services, CGI offers customer service and billing, payment services, enterprise services, collections, engineering and logistics, document and data services, and a BPS service launch. CGI provides full IT outsourcing services. The following is an overview of services provided by CGI as of 2015: • Application services • Business consulting • Business process services • Infrastructure services • IT outsourcing services • Systems integration services CGI also develops products and services for markets such as Banking and finance, telecommunications, health, Manufacturing, Life sciences, oil and gas, posts and logistics, retail and consumer services, transportation, and utilities. Clients include both private entities and central governments, state, provincial and local governments, and government departments dealing with defense, intelligence, space, health, human services, public safety, justice, tax, revenue and collections. == Awards ==

CGI Federal was ranked 26th on the 2018 Washington Technology Top 100, and 72nd on the 2019 Bloomberg Government 200 (BGOV200). The company also was a finalist for the 2018 Greater Washington Government Contractor Awards, Contractor of the Year ($300 million+), and a 2017 ACT-IACT Igniting Innovation Award. A number of CGI Federal executives have been recognized for leadership in their sectors, including: Tim Hurlebaus, president: 2019 Wash100, 2018 Fed100 and GovCon 2018 Executive of the Year finalist; Stephanie Mango, senior vice president: 2018 Pinnacle Awards, National Security Executive of the Year and 2018 Top 10 Executives to Watch In National Security; Malcolm Harden, vice president: 2019 Fed100; and Steve Sousa, senior vice president: 2018 Top 10 Health Care Leaders to Watch. ==Controversies==

CGI faced notable challenges with its involvement in the HealthCare.gov website for the U.S. government. As reported by Vanity Fair, CGI's work on the site frustrated government officials due to missed deadlines, with the CMS's chief operating officer stating, "If we could fire them, we would." The Washington Post further highlighted that the company's previous project controversies were not taken into account when awarding the healthcare.gov contract. Additionally, Reuters documented the U.S. government's decision to part ways with CGI after the site "failed to work when it launched in October" and experienced ongoing issues, further igniting political debates. Separately, in Ontario, CGI encountered issues with an online medical registry project. The Washington Examiner reported that eHealth Ontario, an Ontario provincial agency, decided to cancel CGI Group's $46.2 million contract related to the registry due to being 14 months behind schedule. Furthermore, the contract was terminated, and a group of other IT companies successfully replicated the registry, rendering CGI's project obsolete. Consequently, due to contract stipulations requiring payment only upon satisfactory delivery, the province refused to pay CGI. In Hawaii, the Affordable Care Act's implementation via the Hawaii Health Connector faced significant obstacles, leading to the resignation of its executive director, Coral Andrews. The Hawaii Health Connector had secured $200 million in federal funding for its establishment, with CGI Group developing its website at a cost of $53 million. However, the website's launch on Oct. 1 encountered severe technical issues, causing user frustrations due to site crashes and inaccessibility. Despite expectations from officials, including Gov. Neil Abercrombie, for a large enrollment, as of Nov. 15, only 257 individuals successfully secured healthcare through the platform. Senate President Donna Mercado Kim had previously cautioned against employing CGI Group, referencing their involvement with the problematic Hawaii state tax department website. CGI, who was instrumental in developing Hawaii's computerized tax system and a disease surveillance system, has also come under scrutiny from that state's auditor. The system installed by CGI has been credited with a $66 million increase in tax collections since 2008. The state Legislature initiated an audit following concerns about the $25 million contract awarded to CGI for the delinquent tax system and several other contracts. These concerns were spurred by suspicions of improprieties in the contract award process and the modification of an original contract in CGI's favor. The adjusted agreement appeared more beneficial to CGI than to Hawaii, according to House Finance Chairman Marcus Oshiro. The audit was influenced by claims from a former tax research officer, Tu Duc Pham, who suggested that the revised agreement with CGI unduly favored the company. Besides the tax department, the Health Department's ties with CGI are also being evaluated due to noncompetitive contracts awarded to the firm. Overall, CGI has received contracts amounting to approximately $90 million from Hawaii's Tax and Health departments since 1999, with a notable portion being awarded without competitive bidding. ==References==