MarketChange management (ITSM)
Company Profile

Change management (ITSM)

Change management is an IT service management discipline. The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure, in order to minimize the number and impact of any related incidents upon service. Changes in the IT infrastructure may arise reactively in response to problems or externally imposed requirements, e.g. legislative changes, or proactively from seeking improved efficiency and effectiveness or to enable or reflect business initiatives, or from programs, projects or service improvement initiatives.

Regulatory drivers
Formal change management processes are required or recommended by several regulatory and compliance frameworks to ensure that modifications to information systems do not introduce security vulnerabilities or operational disruptions. The Health Insurance Portability and Accountability Act (HIPAA) Security Rule requires covered entities to implement policies and procedures for making changes to information systems, as part of its administrative safeguards for electronic protected health information (45 CFR 164.308(a)(8)). The December 2024 Notice of proposed rulemaking (NPRM) to overhaul the HIPAA Security Rule would strengthen change management requirements by mandating that regulated entities maintain a comprehensive technology asset inventory and notify relevant workforce members within 24 hours of any changes to a user's access to ePHI. The Payment Card Industry Data Security Standard (PCI DSS) requires formal change control processes for all changes to system components in the cardholder data environment, including documentation of impact, authorized approval, functionality testing, and back-out procedures (Requirement 6.5.1). ITIL formalizes change management as a core service management practice, classifying changes as standard, normal, or emergency and requiring a change advisory board for risk assessment of significant changes. == See also ==
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