store with
Gilas-#Manok Ng Bayan
van Store personnel are trained and constantly evaluated to maintain high standards of operation and quality of service. Recent results from a UAI study by Consumer Vibe Asia (2012 Project Seneca) showed a satisfaction score of 7.5 out of 10, for Chooks-to-Go in the food services arena. To keep quality at the desired level, the brand established the BAVI Academy, which provides in-house training for outlet personnel, and other areas of operations. Chooks-to-Go has a delivery service for certain areas for a minimal fixed delivery fee of
₱30. Customer Service Associates take telephone orders and relay these to hubs, with software automatically determining the nearest hub based on customer location. For marketing, Chooks-to-Go periodically conducts promotions, which may be on a national or local level. Site selection guidelines are strictly observed, while pre-opening campaigns for new stores are held and in-store merchandising is standardized. In 2024, Chooks-to-Go has 1,800
take-out stores with 37
dine-in restaurants nationwide.
CEO Kenneth Cheng announced its expansion with additional 100 take-out stores and 40 more dine-in stores, in line with its "Food Made Better" and #Manok Ng Bayan
advertising campaigns. ==See also==