Early years In Book III of
An Essay Concerning Human Understanding (1690), philosopher
John Locke contrasts between civil and philosophical discourse (or
rhetorical discourse) emphasizing the importance of communication for public good.
public good: Locke's ideas laid the groundwork for understanding civil discourse as a tool for societal benefit. One of the most influential works on civil discourse comes from
John Stuart Mill in their 1859 essay titled "
On Liberty". In the defense of the freedom of expression, Mill wrote "If all of mankind minus one were of one opinion, and only one person were of the contrary opinion, mankind would be no more justified in silencing that one person than he, if he had the power, would be justified in silencing mankind." Mill argued that allowing individuals to freely express unpopular or dissenting opinions is crucial to progressing society. Mill introduced the concept of the "
marketplace of ideas" which suggests that free and open debate allows for the best ideas to be used while discrediting harmful ideas. He believed that suppressing dissenting viewpoints stifles
moral progress. This is a utilitarianism argument against censorship and simultaneously for intellectual freedom. Mill argues that getting down to the truth typically increases overall happiness because the truth is what most individuals are seeking. With this in mind, a utilitarian should support minimal-to-nonexistent censorship because its natural increase of overall happiness is the end goal and a direct result.
19th Century John Stuart Mill's 1859 essay On Liberty is a cornerstone in the history of civil discourse. Mill argued for the freedom of expression, positing that open debate is essential for societal progress. His concept of the "marketplace of ideas" suggests that free and open debate allows the best ideas to prevail. Mill argues that free thought and speech are important for the acquisition of true beliefs and for individual growth and development. Similarly, in "On Liberty," Mill asserts that all ideas, even those considered false or unpopular, should be freely discussed and debated. This is because truth is often discovered through the clash of differing ideas and opinions. In short, Mill's argument hinges on the idea that determination of truth among ideas by civil discourse is necessary for moving society forward, and that free speech is necessary for the mechanism of civil discourse to properly function. In the digital age, civil discourse faces new challenges and opportunities. Social media platforms have expanded the potential for interaction but also introduced issues like cyberbullying and misinformation. Initiatives like Stanford University's AI chatbot moderator aim to promote civil discourse online by moderating discussions and reducing hostility.
20th Century Philosopher
Marshall McLuhan1964 work Understanding Media: The Extensions of Man explored how communication channels influence discourse.
Understanding Media: The Extensions of Man (1964). The title of this chapter,
The Medium is the Message His famous phrase "The medium is the message" predicted the impact of the internet on civil discourse.. This exploration is widely understood to be a great predictor of the internet today, and how discourse on the internet works. The main idea of this work is that those channels by which people communicate are just as important as the content of the discourse itself.
The 21st Century In 2001, social psychologist
Kenneth J. Gergen described civil discourse as the "language of dispassionate objectivity", and suggested that it requires
respect of the other participants, such as the reader. It neither diminishes the others' moral worth, nor questions their good judgment; it avoids hostility, direct antagonism, or excessive persuasion; it requires modesty and an appreciation for the other participant's experiences. A 2011 assessment of civil discourse from Bob Stein, quoted in an article by Maria Bustillos, echoed Locke's statements, and highlighted civil discourse's usefulness in the
Internet age: "'The truth of a discipline, idea or episode in history lies in these interstices,' he said. 'If you want to understand something complicated it's helpful to look at the back and forth of competing voices or views.'" The
Charles Koch Institute stated in 2018 that "Democracy presupposes that citizens are deeply engaged in the debates of our public life, and that good outcomes are reached by the airing of all arguments on the policy questions of the day, with the presumption that the most persuasive and well-reasoned will earn the support of a majority of voters." According to
American University's Project on Civil Discourse in 2018, civil discourse is not purely performative or mere politeness, not an exercise in martyrdom or telling other people who they are; instead, it is truthful and productive, based on engaging with one's audience through both listening and talking, and it is each speaker's own responsibility to engage in civil discourse. In April 2022, nursing educators Emily Gamm and Amy J. Barton said that "
Civility generally involves behaviors such as looking for areas of agreement as a jumping off point for discussions about differences, listening beyond one's biases, and encouraging others to do the same".
In the Information Age For centuries, issues of civil discourse only arose concerning oral communication. Both printing and the internet have dramatically changed civil discourse. The evolution of this dramatic change is captured in
John Perry Barlow's paper "
A Declaration of the Independence of Cyberspace" where he describes the internet being its own country, being a place where people act freely according to their own rules and ethical framework, this is relevant within the civil discourse topic as the discussion on how the internet should be controlled and who makes the rules of it impacts the exchange of ideas between individuals. As described by John Budd, discourse analysis includes not merely what is said but also how it is said. It is harder to discern the true meaning or feeling behind what is said when there is no person to accompany the words. In the
Information Age,
social media and online
information and communications technology have dramatically expanded the potential for human interaction. According to philosopher
Marshall McLuhan, these new tools make up the first significant shift in human communication since the
printing press. Where the printing press enabled "the ownership of an idea", the
Digital Revolution led to the devaluation of the expert and the empowering of collaboration. In fact, the public shifted from being passive receivers to active collaborators. There has been a shift towards public reasoning. An example of this is the popular use of Wikipedia. Thus, knowledge in the Information Age is defined by
crowdsourcing and argument. Yet social media and online information and communications technology generate significant challenges for institutional policies and practices to encourage and sustain civil discourse for critical social and personal issues. Journalist Alexander Heffner of
PBS's
The Open Mind has expressed concerns about "increasing divisiveness in American discourse" and has lectured on "Civil Discourse in an Uncivil Age". The National Institute for Civil Discourse has cited criticisms that uncivil interactions are common in text-based online communication. In his book ''
The Cult of the Amateur: How Today's Internet Is Killing Our Culture'',
Andrew Keen argues that the democratization of the Internet "is not improving the community; it is not developing rich conversations; and it is not building collaboration" but rather has led to the development of "digital
narcissism", or the embrace of the self, which is counterproductive to citizenship. Focusing on oneself is not listening, reading, and ingesting high-quality information, which are key elements to citizenship. Keen also argues that the internet's anonymity leads to uncivil conversations online. On the cons side of online anonymity,
Reynol Junco and
Arthur Chickering mention in their article
Civil Discourse in the Age of Social Media Furthermore, technologies made available in the information age, such as artificial intelligence and machine learning, have been deployed in initiatives to improve civil discourse in areas such as politics. The Civil Discourse Project, a non-partisan group developing software that rates political leaders on civility, combines crowdsourcing and artificial intelligence to flag divisive language amongst political candidates. They understand that technology has played a role in creating divisiveness but can also be used to "...promote constructive dialogue, not centrism". Civil discourse is not about yelling one another to establish dominance on one's position whether it is in person or online but it is also not about agreeing on everything or saying what the other wants to hear. Civil discourse can present in different ways, typically a debate will take place between the positions being discussed, one supports and the other argues with relevant evidence and maintaining the respect to one another. Deliberation is another way it can present itself where the individuals analyze the benefit of different choices but still goes back to the core principle of civil discourse, inviting people to dialogue.: In a 2016
HBR blog post, Shane Greenstein and Feng Zhu said that
Wikipedia is a platform that invites a civil discourse by allowing contributions from the public on just about any topic in a civil manner: As free exchange of ideas lays at the forefront of the defining necessities for civil discourse, online platforms must allow for a digital marketplace of ideas. Yet online social media and discussion formats may not always provide effective means for civil discourse, as research suggests that it is much easier to be dismissive of opposing or new ideas in an online format of discourse as opposed to traditional face-to-face methods. One thing that needs to be emphasized is that online platforms, such as social media and websites, play a massive role in civil disclosure. Online platforms propagate discourse of all formats as sharing is the nature of the internet, yet maintaining the civil nature of such discussion becomes increasingly difficult in the digital sphere. "Just as reasoning supports an assertion, evidence supports reasoning. There are many different kinds of evidence, ranging from expert testimony or statistics to historical or contemporary examples. A lack of these fundamental reasoning skills can worsen an already anonymous and detached argument. Online platforms encourage a new structure of learning and communication, Learning in the past was sitting in lecture halls and having 'traditional' face-to-face discussions, but today, the online platform encourages any means to communicate online. Online communication through these platforms, sending emails and text messages, is just as effective as having 'traditional' face-to-face discussions. It also allows the accessibility to communicate anywhere in the world through a network connection. "Knowledge and information are growing more broadly and immediately participatory and collaborative by the moment". The amount of information accessibility to any online user is endless, as
Marshall McLuhan calls it, "a galaxy for sight". Neutral information can help viewers grasp other viewpoints and the underlying mechanisms, inspiring people to engage in healthy civic conversation. Web
search engine algorithms promote the news "
filter bubble" because they present personalized results of polarized topics such that the top results are
biased towards a user's existing beliefs. A 2018 study from
Northeastern University showed that
Google search engine results about
Donald Trump following the
2016 inauguration were significantly more biased when a user was logged into their
Google account (and therefore provided personal information about the user's existing beliefs) than non-personalized search results. This
bias in search engine and social media algorithms can hinder civil discourse because civil discourse is fundamentally about understanding multiple perspectives, and a person cannot attempt to understand an opposing idea if they are never exposed to it. With the limitations caused by search engine algorithms, people have the potential to become more polarized and divisive, and unable or unwilling to engage in civil discourse. The order in which search engine results are presented is highly influential, because the top three results receive over 50% of clicks, and results on the first results page receive 75% of clicks. Furthermore, people generally have a high level of trust in Google and other search engines and are often unaware they receive biased search results, making personalized results through
search engine optimization incredibly impactful on civil discourse with unreadily apparent effects. Additionally, 62% of adults get news through social media; however, only 18% of adults say they do so often. Many Facebook news sources are biased across six metrics: political affiliation, age, gender, income level, racial affinity, and national identity. While political association is the most apparent, bias is also quantifiable across the other metrics. Twitter news search results were found to be biased based on input data and ranking system. The results, however, were not found to become increasingly polarized, but were found to be biased contingent on the query keywords and time of day the search happened. Additionally, the Twitter news search results were less favorable towards political candidates than those found in an equivalent Google search, as the Google top results often contain candidate controlled web pages. In addition, since Artificial Intelligence (AI) is progressing within information technology and social media, civil discourse must be maintained by ensuring these systems are accurately representing all communities and retain no bias. One of today's issues is that AI can receive the bias of its creators and cause some communities and diversities to be misrepresented. Moreover, to ensure AI is centered around civil discourse, significant amounts of data, algorithms and systems must “…be adapted and adjusted regularly to remain relevant and representative". Chatting with AI can feel like civil discourse to the end user. This could be a problem moving forward. People were already moving more and more interactions online with the advent of social media. This can create filter bubbles and lead to confirmation bias. The same problem can arise with the use of AI if the user isn't aware of how AI works or that a user's own queries can bias the responses. Users must be reminded that AI is a tool to improve efficiency in research and learning, currently we are seeing the short terms benefits but in the long term, a risk being noted is users not developing their analytic and decision making thinking due to the constant use of chatbots like
ChatGPT. An example of how AI can support civil discourse would be the experiment published in the article
"Leveraging AI for democratic discourse: Chat interventions can improve online political conversation at scale" shows how AI can improve online conversation on highly controversial-polarized topics with AI intervention rephrasing messages to tone them down to a more polite and empathetic message. == Importance ==