In 2018, according to CEM's annual report, the Average Service Availability Index (ASAI) was 99.9998%, while the Customer Average Interruption Duration Index was 6.56 minutes, achieving the goal of less than 20 minutes. CEM adopted international management standards to ensure the compliance of sustainable development in the company. So far, CEM has been certified with the following international standards: •
ISO 14001 Environmental Management System, since 2003 •
OHSAS 18001 Occupational Health and Safety Management System, since 2006 • ISO 9001 Quality Management System, since 2007 •
ISO 14064 Greenhouse Gases Management System, since 2010 •
ISO 20000 IT Service Management System, since 2013 == Generation ==