• Helps patrons/customers/clients in the long run, as employees are empowered to answer questions about the entire organization. • Requires staff to re-evaluate the reasons and methods for accomplishing their work; inefficient methods, outdated techniques and
bureaucratic drift are challenged, if not eliminated. • Raises an awareness of what other departments do. • Routine scheduling is enhanced with the ability to move staff about the "Operation". • Better coverage, increased flexibility and ability to cope with unexpected absences, emergencies, illness, etc. • Can increase the "employability" of staff who have the opportunity to train in areas they were not originally hired for. Other advantages include: • Increased flexibility and versatility, • Appreciated intellectual capital • Improved individual efficiency, • Increased standardization of jobs, • Heightened morale. ==See also==