The station has a ticket office which is staffed during Monday-Saturday mornings. At other times, the station is unstaffed and tickets can be purchased from the self-service
ticket machine at the station. The station has passenger
help points and covered seating areas available on both platforms. There are also toilets at the station. The station has a pay and display car park and taxi-rank at its main entrance. There is also a cycle rack on the
London bound platform. Before February 2023, The London bound platform was the only platform that was accessible without steps, making the
Uckfield bound platform only reachable by a stepped footbridge. Though in February 2023, a new footbridge was opened (replacing the old one) featuring 2
lift for both ends, making the station now accessible without steps. The station is served Monday-Saturday by the Compass Travel routes 228/229 bus routes to
Tunbridge Wells. The
Brighton and Hove Regency route 29 to
Brighton and
Lewes also stops nearby in Crowborough Town Centre. == Services ==