In 1997, Hansell joined the
New York City Health Department as Associate Commissioner for HIV Services, then later became Associate Commissioner in Planning and Program Implementation. As ACS Commissioner, Hansell has worked to improve the overall agency by hiring at least 600 new child protective workers, reducing the caseload from 14.8 in May 2017 down to 12 as of February 2018. Commissioner Hansell also increased the number of Investigative Consultants on staff by 28%. Moreover, under his leadership, ACS provided tablets to over 2,000 field employees so they can be more efficient out in the field rather than having to return to a computer. Commissioner Hansell also created a new division at ACS, the Division of Child and Family Well-Being, making NYC ACS the first child welfare agency in the country to spearhead a new “primary prevention” approach, which seeks to reach families proactively with services and resources that can support healthy children, families and communities. ==State of New York==