Vladeck’s appointment to head the Bureau of Consumer Protection was lauded by consumer advocates, who felt that the bureau had shown a pro-business bias under commissioners appointed by
George W. Bush in areas such as consumer financial services and online privacy. He has advocated a new framework that is broader than just economic interests, and that doesn’t rely solely on privacy policies to protect consumers online. In a recent interview with the New York Times, Vladeck argued that, "I don’t believe that most consumers either read [privacy policies], or, if they read them, really understand it [sic]. Second of all, consent in the face of these kinds of quote disclosures, I’m not sure that consent really reflects a volitional, knowing act."{{cite web |title=An Interview with David Vladeck of the F.T.C. |date= August 5, 2009 |url=http://mediadecoder.blogs.nytimes.com/2009/08/05/an-interview-with-david-vladeck-of-the-ftc/ Vladeck’s approach to online privacy was seen in his handling of FTC litigation against Sears in
In the Matter of Sears Holdings Management Corporation. In June 2009, shortly after Vladeck assumed office, the Bureau of Consumer Protection settled a case against Sears. The company had offered consumers $10 to download software that tracked their internet browsing. The software collected information such as medical prescriptions and financial information. The software contained a privacy policy with detailed disclosures about the type of information to be collected and how it would be used, and consumers suffered no economic harm when they downloaded it. Nevertheless, the FTC sued the company for its practice. Vladeck stated that "under the harm framework, we couldn’t have brought that case," but that because "there’s a huge dignity interest wrapped up in having somebody looking at your financial records when they have no business doing that," the commission was justified in suing. {{cite news
Financial regulation Consumer advocates have criticized the FTC for its lack of active regulation of financial services providers, including companies providing and servicing
subprime mortgages in the years before the
subprime mortgage crisis. As
Mother Jones magazine noted during the Bush Administration, the FTC "brought an average of one subprime lending case a year (in 2004 and 2005 there weren't any), even as the industry was experiencing record growth and complaints mounted about abusive practices leading to home foreclosures." {{cite web
Advertising and marketing In an October 2009 speech to its national advertising division, Vladeck set forth his plan for the Bureau of Consumer Protection's regulation of advertising and marketing practices. He stated that the bureau would have a renewed focus on national advertising, going after large companies that advertise widely and put forth deceptive or unsubstantiated claims, not just small companies perpetrating direct fraud. He also indicated the bureau would particularly focus on food advertising, health claims in advertising and advertising and marketing practices directed at children. {{cite web Additionally, since Vladeck took office, the bureau revised its endorsement guides, guidelines to advertisers who use endorsements and testimonials. {{cite press release {{cite press release {{cite web A positive response to the new rules and laws regarding endorsements and testimonials is an increased level of website compliance standards being adopted that includes the third-party verification of the testimonials businesses present on their websites. These companies, such as testimonialshield.com, collect the data regarding a customer's transaction and experience with a company and with a combined technology and sometimes even personal interviews with the customers to determine the authenticity of the testimonials. Once the testimonials, reviews and/or results are verified, the company can include them in their profiles and add a 'trust mark' similar to that of Verisign, the Better Business Bureau, or Good Housekeeping. The presence of this seal or trust mark helps consumers determine how much weight they should give to the testimonials they are reading before making a decision to support a business. ==Personal life==