Diebold Safe & Lock Company to Diebold, Incorporated (1859-1960s) in 1941. Diebold was founded in 1859 Then in July 1970, Daniel Maggin, chairman of the board, accompanied Koontz to England with the specific purpose of meeting (without prior notice) with
Chubb's Managing Director, William E. Randall. Diebold wanted exclusivity to distribute Chubb's cash machines throughout the USA. The Chubb units, however, were found somewhat disappointing by the US market. After repeated failures and a limited availability of spare parts and service engineers, Diebold's staff and customers thought the Chubb devices did not meet their service expectations. Not surprisingly Diebold finally stopped distributing Chubb devices in 1973 and at the same time, decided to develop and eventually launch its own Total Automatic Banking System (TABS) 500. This device was developed by Robert W. Clark, Phillip C. Dolsen and Donald E. Kinker, and first installed in 1974. Diebold's Event (alarm) Monitoring Center opened in 1985, allowing Diebold to monitor its "ATMs, kiosks, facilities and operations" full-time from a singular facility. DES was soon the subject of controversy amid allegations surrounding the
security and reliability of some of its products, as well as the political fundraising activities of Diebold's then-CEO
Walden O'Dell in 2003. Critics argued O'Dell had a political
conflict of interest which could compromise the security of Diebold's ballots, which O'Dell denied. Shortly afterwards, Diebold forbade its top executives from making political donations. Citing personal reasons, O'Dell resigned in December 2005 after several consecutive quarters of poor performance, with his role taken by Tom Swidarski. In August 2007, DES rebranded itself as Premier Election Solutions, and two years later the division was sold to a competitor,
Election Systems & Software.
Wired Magazine reported in 2007 that an editor using a Diebold IP address had removed negative information from the Diebold Wikipedia page, with the information later moved to a
more appropriate location. Diebold was increasingly focusing on technology related to mobile banking incorporating mobile banking into many of its products. That year Diebold was selected to be the sole ATM provider at certain
Beijing Olympics venues. In March 2008,
United Technologies Corporation (UTC), a large engineering and defense conglomerate, announced it had made a $2.63 billion bid to buy Diebold, which was later rejected as too low. In October 2008, UTC announced it was breaking off acquisition talks after Diebold rejected the offer. The company had 17,000 workers worldwide by April 2009. In 2009
Bank Technology News ranked Diebold as No. 1 on its FINTECH 100 list of ATM providers.
New facilities and acquisitions (2010-2013) After a lawsuit brought by the
SEC alleging deceptive accounting between 2002 and 2007, several Diebold executives paid settlements in June 2010 to have the charges dropped, without admitting any liability. Other executives refused to settle. By 2011, Diebold was the largest manufacturer of ATMs in the United States. The company debuted a prototype of the first virtualized ATM that year, which was created jointly with
VMware and used
cloud technology. In 2011, Diebold was hired to implement "advanced security solutions" at the
World Trade Center Transportation Hub. Also that year,
SDM Magazine named Diebold its 2011 Systems Integrator of the Year. In 2012, Diebold debuted what it claims is the "world's first
4G LTE-enabled ATM concept," as well as "two-way concierge video services" to its ATMs. After acquiring around 4,400 ATMs from
Toronto-Dominion Bank in 2012, in September 2012, Diebold acquired the Brazilian online banking company Gas Tecnologia, which protects around 70% of the internet banking transactions in Brazil. On October 25, 2012, the company announced it was suspending plans to build a new world headquarters in
Green, Ohio, saying it was no longer economically feasible. CEO and President Thomas Swidarski resigned in January 2013 after pressure from the board over poor financial performance. Henry D.G. Wallace, a former
CFO for
Ford Motor Company, assumed oversight of Diebold until a new CEO could be selected. Andy W. Mattes, a former
Hewlett-Packard and
Siemens executive, was appointed Diebold's new president and CEO in June 2013. Diebold debuted new ATM models in 2013, and also "increased its
cash dividend for the 60th consecutive year." In 2013, Diebold was charged with violating the
Foreign Corrupt Practices Act, after international division leaders and Diebold agents were alleged to have provided "improper gifts" to officials overseas. The Justice Department agreed to drop the charges if Diebold complied with various terms, including 18 months of compliance monitoring and a $48 million settlement.
Recent years and Wincor Nixdorf acquisition (2014-2017) Diebold announced that it was buying the
Danish PIN pad maker Cryptera in June 2014. Under the agreement, Cryptera remained a separate business operating under Diebold, and also remained an "original equipment manufacturer of
EPP devices for Diebold and other existing customers." In July 2014, Diebold introduced its ActivEdge card reader, which it claims "prevents all known forms of
skimming [ATM crime]." Diebold's revenue in 2014 equaled US$3.05 billion, an increase from the year before. Operating income equaled $117.0 million, net income equaled $114.4 million, and assets totaled $2.34 billion. Diebold held the record for consecutive dividend increases in its stock value. In March 2015, Diebold acquired the
Canadian ATM software company Phoenix Interactive Design. Based in
London, Ontario, Phoenix was known for working with clients such as
TD Canada Trust and
Fifth Third Bank. Diebold sold the North American aspects of its electronic security business to
Securitas in October 2015. Based in
Stockholm, Securitas purchased the assets for US$350 million. On October 25, 2015, Diebold publicly debuted two new ATM concepts. The first model, Irving, allows customers to withdraw money with an iris scan instead of a card, while the second concept, titled Janus, was described by
Fortune as "a dual-sided, self-service ATM that can serve two customers at the same time." In June 2015, Diebold was reportedly in talks to acquire its
German rival
Wincor Nixdorf. with the new company to be named Diebold Nixdorf. On November 23, 2015, Diebold Incorporated and Wincor Nixdorf AG entered into a business combination agreement, with Diebold offering $1.8 billion in cash and shares to finance the acquisition. Combined, it was estimated that the two companies would control about 35 percent of the global ATM market. The combined company would have registered offices in North Canton, Ohio, and be operated from headquarters in North Canton and Wincor Nixdorf's facilities in
Paderborn, Germany. Software development for the new company would take place in North America, with Diebold citing their Phoenix Interactive Design subdivision based in
Ontario, Canada. Diebold announced it had satisfied the share tender condition to acquire Wincor Nixdorf on March 24, 2016. On August 15, 2016, it was announced that the acquisition had been completed, with Diebold Nixdorf beginning operations under the current name on August 16. ==Nixdorf history==