During the site's peak popularity following the pandemic, both parents and students complained about how Edgenuity was frustrating, stating difficulties in loading, understanding concepts, and the inability to skip newly presented content. The pass and fail content mostly comprises quizzes at the end of each lesson, and parents observed students were memorizing the answers to recurring questions instead of truly learning the material. Parents have also cited the function of tutoring help, where students can get aid from a real teacher when they encounter a difficult question. Some students complained about long waiting times, some waiting hours, for virtual tutor assistance. According to Angie Richardson, a parent of a 13-year-old student interviewed by
BuzzFeed Newss Erik Carter, both virtual tutoring and emails were often slow and sometimes entirely unresponsive. Her child was ultimately required to return to
brick and mortar due to falling behind. Edgenuity has been criticized for the standardization of their test questions, making it simple for students to cheat on tests. The nature of the standardization causes students who failed a test to receive a remarkably similar set of questions on their second attempt, making it easy to guess answers via
trial and error. A study published by
Slate Magazine showed that students using Edgenuity received, on average, 37 out of 50 identical questions during their second attempt to pass a test. Another study from
The Verge discovered short-answer questions are graded through
artificial intelligence, and students have found methods to cheat using keywords the
AI is looking for to give passing grades.
The Verge cited a teacher whose student was using the site who inserted words in an order that was patent nonsense yet included words that were involved in answering the question, dubbed a "
word salad", and received full credit for the response. Teachers also showed frustration with how Edgenuity handles student organization in their contracts. In
Providence, Rhode Island, teachers were given an average of 52 students to handle each and could not effectively communicate with all of them in an organized manner. In
St. Tammany Parish, Louisiana, some teachers were even assigned up to 600 students to manage through email each. == External links ==