6A at
Lakeside station When the Puffing Billy Preservation Society was formed in 1955, the line was still under the control and ownership of the Victorian Railways (V.R.). The society arranged for the V.R. to run the train on weekends and holidays, with the Society guaranteeing the V.R. against losses from insufficient ticket sales. Society volunteers took the role of conductors, checking tickets on the train, and fund-raising. That arrangement continued until the
Upper Ferntree Gully to
Belgrave section of the line was closed in 1958. When the line reopened in 1962, between Belgrave and Menzies Creek, society volunteers took a larger role, staffing stations, selling and checking tickets, doing non-safety-critical maintenance on the train, and track maintenance under the supervision of a V.R. ganger. Ticket revenue went into an account on which the V.R. drew to pay its staff involved in running the line. The V. R. was not in the preservation or tourism business, and the arrangement was less than ideal, so the
Victorian Government passed the Emerald Tourist Railway Act 1977 (No. 9020), which set up the Emerald Tourist Railway Board (ETRB) as a
statutory authority to take over ownership and operation of the railway from the V. R. after 1 October 1977. The act required that the Board have between five and ten members, four of whom were to be nominated by the Puffing Billy Preservation Society. The ETRB was defined as the operator of the Railway, with the Puffing Billy Preservation Society providing the volunteer support. All volunteers on the railway were directly engaged by the ETRB and were required to register and complete a range of induction processes. The railway still relied heavily on the volunteers, who welcome guests from all parts of the world and are highly trained to supply the safe and successful operation of the railway. There are many roles required to operate a heritage steam railway in compliance with modern obligastions. They include signalmen, guards, firemen, engine cleaners, drivers, track patrollers, fire patrollers, safeworkers, station-masters, conductors, booking clerks, refreshment staff, gardeners, maintenance workers, researchers, and administration. Staff also operate across management, finance, human relations (HR), Occupational Health and Safety (OH&S), child safety, workshops, way and works, and operational staff who support the volunteer roles. In 2022, the Emerald Tourist Railway Act 1977 was replaced by the Puffing Billy Railway Act 2022. That move was partly influenced by the recommendations in the 2018 report by the
Victorian Ombudsman on the activities of child sex offender Robert Whitehead at the Puffing Billy Railway and other Victorian heritage railway organisations. The new act replaced the ETRB with the Puffing Billy Railway Board, the role of which was "to operate, manage and maintain the infrastructure and assets of the Puffing Billy Railway".
Volunteer roles The Railway started with a majority volunteer workforce in the 1950s and 1960s, with only a handful of paid employees seconded from the Victorian Railways. Over time that balance has shifted. As of June 2025, the railway listed 461 total staff, of which there were 327 volunteers and 134 employees; the latter category accounting for 102 full-time-equivalent positions. By 2023 this had dropped to "over 300" volunteers,, although the latter number seems to refer to "active volunteers" rather than total numbers. As of early 2026 roles like Engine Cleaner and Passenger Guide were marked as unavailable, and others previously listed like Events Team Member and Workshop Team Member had been removed.. In 2023 there had been 332 volunteers, up from 297 in 2022. The 2020 annual report noted that volunteers were valued at for that year. Additionally, the 2025 annual report makes no mention of the Puffing Billy Preservation Society; the report of the previous year listed fifteen organisations, including the Preservation Society, the Volunteer Representative Group and the Youth Advisory Group as being represented on the Stakeholder Committee. == Controversy ==