According to Thomas A. Potterfield, many organizational theorists and practitioners regard
employee empowerment as one of the most important and popular contemporary management concepts. In the sphere of
management and organizational theory, "empowerment" often refers loosely to processes for giving subordinates (or workers generally) greater discretion and resources: distributing control in order to better serve both customers and the interests of employing organizations. It also giving employees the authority to take initiatives, make their own decisions, find and execute solutions. Data from
survey research using
confirmatory factor analysis, empowerment can be captures through four dimensions, namely meaning, competence, self-determination, and impact; whereas some
exploratory factor analysis identifies only three dimensions, namely meaning, competence, and influence (a conflation of self-determination and impact).
Evolution One account of the history of workplace empowerment in the
United States recalls the clash of management styles in railroad construction in the
American West in the mid-19th century, where "traditional" hierarchical East-Coast models of control encountered individualistic pioneer workers, strongly supplemented by methods of
efficiency-oriented "worker
responsibility" brought to the scene by
Chinese laborers. In this case, empowerment at the level of work
teams or brigades achieved a notable (but short-lived) demonstrated superiority. See the views of Robert L. Webb. Since the 1980s and 1990s, empowerment has become a point of interest in management concepts and business administration. In this context, empowerment involves approaches that promise greater participation and integration to the employee in order to cope with their tasks as independently as possible and responsibly can. A strength-based approach known as "empowerment circle" has become an instrument of organizational development. Multidisciplinary empowerment teams aim for the development of
quality circles to improve the organizational culture, strengthening the motivation and the skills of employees. The target of subjective job satisfaction of employees is pursued through flat hierarchies, participation in decisions, opening of creative effort, a positive, appreciative team culture, self-evaluation, taking responsibility (for results), more self-determination and constant further learning. The optimal use of existing potential and abilities can supposedly be better reached by satisfied and active workers. Here,
knowledge management contributes significantly to implement employee participation as a guiding principle, for example through the creation of
communities of practice. However, it is important to ensure that the individual employee has the skills to meet their allocated responsibilities and that the company's structure sets up the right incentives for employees to reward their taking responsibilities. Otherwise there is a danger of being overwhelmed or even becoming lethargic.
Implications for company culture Empowerment of employees requires a culture of trust in the organization and an appropriate information and communication system. The aim of these activities is to save control costs, that become redundant when employees act independently and in a self-motivated fashion. In the book
Empowerment Takes More Than a Minute, the authors illustrate three keys that organizations can use to open the knowledge, experience, and motivation power that people already have. These keys are hard to put into place and it is a journey to achieve empowerment in the workplace. It is important to
train employees and makes sure they have trust in what empowerment will bring to a company.
Criticisms The implementation of the concept of empowerment in management has been criticized for failing to live up to its claims. American philosopher
Joanne Ciulla discusses the issue of
bogus empowerment. ==In artificial intelligence==