As part of the government-owned infrastructure in Chattanooga, EPB functions as one of the community's first responders to ensure uninterrupted fiber optic and electric power service in the event of
natural disasters.
2020 Easter tornado outbreak On April 12, 2020, the
Easter tornado outbreak that took place in the Chattanooga area disrupted the electric and fiber optic grids. More than 106,000 EPB customers lost power initially, with 44,000 regaining power within hours from Chattanooga's smart grid automatic processing. EPB leveraged mutual aid agreements to bring more than 1,500 utility workers from eight states to restore services for the remaining affected customers. In addition to the utility crews, EPB office employees also assisted by volunteering to distribute food and protective gear and coordinate the staging of reconstruction materials.
COVID-19 response When
COVID-19 began in 2020, EPB provided community support through in-kind services and financial support, suspending disconnections and waiving late fees to ensure their customers could maintain connectivity, in addition to installing more than 130
Wi-Fi hotspots in publicly accessible areas and
housing developments. In July 2020, EPB joined Hamilton County Schools in launching
HCS Ed Connect to provide home-based internet to all K-12 students and their families at no charge. Although
HCS EdConnect ensured that students could continue their studies remotely during the COVID-19 pandemic was the initial impetus for the program, it originally was designed to remain available to eligible families indefinitely so that it could serve as a lasting solution for bridging the digital divide for students in
Hamilton County. EPB engaged
TVA in matching donations to
United Way of Greater Chattanooga's Restore Hope Fund to support individuals and families experiencing financial strain due to COVID-19, resulting in a total contribution of more than $785,000. In November 2020, EPB donated 5,000 face coverings to help local students and teachers stay safe amidst the COVID-19 pandemic. The donation of the face coverings benefitted five schools located in
Hamilton County and was initiated by an Economic Recovery Group commissioned by
Tennessee state
Governor,
Bill Lee.
Awards and recognition • In January 2016, Chattanooga's EPB-operated
smart grid became the first major power distribution system to earn Performance Excellence in Electricity Renewal (PEER) certification. This achievement followed a year-long assessment of Chattanooga's smart grid that analyzed system performance and reliability, quality of service, a customer contribution, energy efficiency, and
environmental sustainability. • In July 2018, the Tennessee Department of Environment and Conservation and Governor
Bill Haslam recognized EPB as a Pursuit of Excellence Winner for its leadership in environmental stewardship by reducing carbon emissions by 3,340 metric tons and recycling more than 4,600 tons of materials. ==See also==