E-proctoring, also known as remote proctoring, is a form of exam proctoring which involves monitoring student behaviour during exams administered electronically, including those given as part of
e-learning or
remote learning and in-class digital exams]. Some of the use cases of proctoring include admission exams, certification exams, assessments conducted by recruiters and HR as part of their hiring, and training processes. Concerns about the use of commercial e-proctoring services include the non-functionality of the software; it mostly fails to identify any actual fraud, while it can falsely flag innocent students for suspicious behavior. Some people claim it violates students' privacy, security, and impact to students' mental health. They also claim it is prone to technical issues that can negatively impact students' exam performance. In addition, there have been multiple reports of user data from commercial e-proctoring services being hacked, resulting in thousands of colleges' and hundreds of thousands of users' data being released.
Ineffectiveness There is clear evidence to that it is easily possible for candidates to circumvent e-proctoring software. A scientific test of the Proctorio software at the
University of Twente showed that the software was not able to detect any of the cases of examination fraud it was subjected to. It showed that classic, non-technical methods of exam fraud, such as the use of cheat sheets and notes, were nearly undetectable by Proctorio. Moreover, the software could also not identify any cases of committed digital/technical fraud, such as the use of a phone, chat apps and
social media during the exam, looking up information on the internet while taking the test, and others. The conclusion was that the sensitivity of Proctorio should be considered at very close to zero.
Controversy Controversy over e-proctoring escalated during the
COVID-19 pandemic, when many universities, K–12 schools, and standardized testing organizations turned to commercial e-proctoring suppliers for services. Students across the world protested the use of commercial e-proctoring services at their post-secondary institutions. It has been noted that online proctoring technologies use algorithms that discriminate against students of darker skin tones, including Black students and other persons of colour.
Proctorio lawsuits In 2020, e-proctoring software company Proctorio sued a university employee at the
University of British Columbia over alleged breach of copyright. The employee was critical of Proctorio on social media and posted links to unlisted
YouTube videos produced by the company. A court ruling on the case was published on 15 June 2021 and another on 11 March 2022, dismissing the case. In late 2022, the employee appealed the dismissal. In 2020 a computer engineering student at a different college publicly shared excerpts of code installed by Proctorio on their personal computer. The student sued Proctorio after they had the material removed. Proctorio countersued arguing
copyright infringement and defamation. Class-action lawsuits were brought up against Proctorio and two other companies. The companies were accused of failing to provide legally required
data retention and destruction policies and failing to obtain consent for gathering biometric information. The lawsuit against Proctorio was dismissed by a judge in August 2022. ==References==