Staffing Fire and Rescue NSW operate two levels of staffing, permanent and retained. Permanent firefighters are full-time career crews who work predominantly 24 hour shifts. Each permanent station is made up of four platoons, A B C & D. Each station is assigned a minimum of one Pumper with a crew of 4 firefighters and a station officer per shift. Some multi appliance stations such as City of Sydney can have as many as 20 firefighters on a platoon. Permanent stations are typically located in metropolitan areas (Such as Sydney and Newcastle) and regional centres (Such as Lismore and Dubbo). Retained firefighters are part-time on call crews, who are notified by pager and travel to the fire station from home or work when an emergency occurs. Retained firefighters are predominantly located in outer metropolitan and regional areas. Retained firefighters operate off an availability roster, where each firefighter has to give their available hours for the day/week. This system ensures that there is always a minimum safe crew of four retained firefighters available to turnout at any given time. A number of stations, particularly in regional areas, have a mix of both permanent and retained crews, who work together and often provide backup for one another.
Zones Stations in New South Wales are organised geographically, often by region, into zones which are spread around the state. A zone consists of between 10 and 20 stations. Every station is staffed by a platoon. The platoon of every station is run by a Duty Commander, who not only manages the platoon but responds operationally as a commander to emergencies within the zone. Each zone then has an overall Zone Commander, who manages on a zone based level. Three zones then make up an area, which is managed by an Area Commander. In New South Wales there are 21 zones which form 7 areas. The 7 areas are split between metropolitan and regional. The Metro Areas report to the Assistant Commissioner of Metropolitan Operations, whilst the Regional Areas report to the Assistant Commissioner of Regional Operations. Both of these officers then report to the Deputy Commissioner of Field Operations, who in turn reports to the Commissioner. This tiered system means that management can be tailored at each level to suit local operational needs.
Fire Investigation and Research – Responsible for investigating the cause and origin of fires (including the operation of Australia's first accelerant detection dogs), as well as research into fire behaviour and fire dynamics, who operate out of their base at Greenacre and their research centre at Londonderry.
Community and Fire Safety – Responsible for increasing community and business resilience to emergencies through community education as well as in the field assessments and inspections.
Education and Training – Responsible for providing education and training for firefighters, utilising the Emergency Services Academy at Orchard Hills.
Capability Management – Responsible for developing and enhancing Fire and Rescue's operational capabilities, including Firefighting, Rescue, HazMat, Incident Management and others.
Specialised Operations – Responsible for managing Fire and Rescue's Rescue, USAR, HazMat, Bushfire and Aviation Sections. They run from a number of locations, mainly the Specialised Operations Centre at the Orchard Hills Academy.
Logistics – Responsible for equipment management and distribution, and the management and maintenance of Fire and Rescue's huge vehicle fleet and property infrastructure. FRNSW operate a number of other specialist support sections that include Finance, Governance and Legal, Information and Technology, People and Culture. These functions support frontline firefighters and operations.
Community Fire Units Community fire units (CFUs) are volunteer teams of local residents trained to safeguard their homes during a bushfire. The units operate until the fire brigades can get there, or to 'mop up' after a fire has passed. Fire units can then be released to attend more urgent incidents. CFU members are not firefighters. The aim of the CFU program is to reduce the impact of
bushfires on the community and to protect life and property from bushfires. A typical team is made up of six to 12 members. Recruitment is within the local community. Local fire stations conduct regular training sessions with volunteers. The training focus is on bushfire education, prevention and preparation. ==Operations==