Thoman became a longtime protégé of
Louis V. Gerstner, Jr., when they first met at
McKinsey & Company, and they subsequently worked together at
American Express,
RJR Nabisco, and
IBM. Thoman and Gerstner were responsible for the remarkable rejuvenation of IBM's fortunes; Thoman was Senior Vice President and general manager of IBM's Personal Systems Group which he led a successful turnaround and was later promoted to Senior Vice President and chief financial officer of IBM. However, as Gerstner had no plans to step aside in the 1990s, and being of a similar age, Thoman had to look outside for opportunities to run a major public company. When Thoman was announced as President and COO of Xerox, which positioned him as the eventual successor to
Paul Allaire, this news caused the company shares to rise $2 (2.9%) to $71.75, after earlier touching a record $73.25 on the
New York Stock Exchange. Thoman, who assumed his duties on June 30, 1997, was the first outsider in the long history of Xerox to be positioned as the next chief executive. On April 1, 1999 at the company annual meeting, Thoman became CEO while Allaire remained chairman of the board. As well as being Xerox's President and CEO, in 1999–2000 Thoman served as US head of the Transatlantic Dialogue to work with European corporate CEOs, the US Secretary of Commerce, the US Trade Representative and the EC Commissioner to standardize corporate regulations, where he met French President
Jacques Chirac. Allaire and Thoman both shared the vision that Xerox needed to reinvent itself to succeed in the Digital Age, and Thoman's record of working with Gerstner in IBM's turnaround made him the ideal person to lead the transformation. However, it has been reported that many of Xerox's senior executives including Romeril and Buehler remained loyal to Allaire and viewed Thoman as an outsider. These undercut Thoman's authority as CEO, as he was only able to make a few senior management changes, and the entrenched bureaucracy as Xerox (nicknamed "Burox") provided passive resistance to Thoman's initiatives. This in turn may have contributed to several botched reorganizations under his tenure, particularly the realignment of the sales force. Thoman then joined
Evercore Partners as a senior advisor. ==References==