Within two days of launch, Gapo received about 200,000 registrations. By September 2019, the user base increased to one million. Upon launch, Gapo experienced significant technical difficulties. Users complained about the inability to sign up for a new account and said that certain functions were not available for use at launch. This issue caused Gapo to temporarily suspend their services in order to perform upgrades and bug fixes. Gapo relaunched the next day, though many users reported that the access speed decreased. The mobile app also received mixed reviews from users in both the
App Store and the
Google Play Store, with an average rating of 3.1 and 3.5, respectively. Most users found the app to be a
knockoff of
Facebook, although some users praised the app for being locally developed.
Expert opinions on platform viability Le Hong Hiep of the
ISEAS - Yusof Ishak Institute was doubtful that a Vietnamese-owned social network service could be as powerful as a foreign-based service, stating that Vietnam might not be able to develop a viable social media network to compete with the likes of Facebook or
Google. Others, like blogger Ann Chi, said that, due to local players complying with local censorship policy, there is a chance that locals might not trust Gapo and other local services in light of possible surveillance. Regarding the targeted user base figure for the end of 2019 and 2021, experts cautioned that the company might need an additional trillion
đồng of funding to reach its planned user base targets. In response, the company stated that Gapo was never meant to compete with Facebook, but instead noted that the main difference between Gapo and Facebook is that Gapo provides a personalized user experience through customization. ==Censorship==