Broadcast and awards "Family" aired in
broadcast syndication during the week commencing October 1, 1990. It received
Nielsen ratings of 9.6, reflecting the percentage of all households watching the episode during its timeslot. It was the least watched episode of the season, and one of only two episodes, alongside "
In Theory", to receive a rating of less than 10 percent.
Critical reception Mark Jones and Lance Parkin, in their book
Beyond the Final Frontier : An Unauthorised Review of Star Trek, described "Family" as "wonderful small-scale stuff" and praised the performances of Stewart and Kemp. They criticised the Wesley and Worf storylines, but only because they took screen time away from the Picard story.
James Van Hise and
Hal Schuster in
The Complete Trek: The Next Generation also criticized the Wesley and Worf stories for the same reason, but called "Family" one of the best
The Next Generation episodes as it "bravely deals with human issues rather than galactic conflict." The duo suggested that it might have been considered for awards if the writers had concentrated solely on the Picard plot. In 2010, Zack Handlen gave "Family" a rating of A for
The A.V. Club. He said it was "one of the best hours
TNG has ever done" and that the Picard scenes were the highlights. He called the scene where Picard confesses his feelings about the Borg to Robert his favourite of "all Stewart's amazing acting moments on the show so far". He summed up "Family", saying "It's also a remarkable episode, thoughtful, a little sad, but in the end full of hope. The final shot shows Picard's nephew dreaming under the stars. Like much of this episode, it could've been corny. And like all of this episode, it isn't."
Keith DeCandido reviewed the episode for
Tor.com, rating it ten out of ten. He suggested the episode may have had "the most impressive collection of guest stars of any episode of
Star Trek", lending further praise to Wert, Birkin and Dennis Creaghan as Louis. But he added that Kemp, Eggar, Bikel and Brown were "near perfect casting". He said that "Family" was "an absolute high point of
TNG and one of the best episodes they ever did", as it made the characters appear as "people". He said that the writing "cemented [Ronald D. Moore's] place as one of the top writers of the franchise", and described the acting as "simply phenomenal". In 2014, the episode was ranked as the 73rd best out of the 700 plus episodes in the
Star Trek franchise by
Charlie Jane Anders for
io9. She described it as "revolutionary" due to it showing the outcome of a "big 'event' episode". James Hunt, in his review for
Den of Geek in 2015, said that it was an "off-template" episode which was likely to cause a strong reaction from viewers. He said that he had enjoyed it, as it took time to address the trauma of the previous two episodes whereas episodes such as "
Hard Time" in
Star Trek: Deep Space Nine saw characters getting over such incidents in a matter of minutes of screen time. Because the plot of "Family" followed on from the events of "The Best of Both Worlds", Hunt considered it to be the third part in the arc. A year later,
The Hollywood Reporter rated "Family" the 10th best television episode of all
Star Trek franchise television shows prior to
Star Trek: Discovery including live-action and animated series but not counting the movies. In 2016, U.K magazine
Radio Times said that Picard's tearful breakdown as the 10th greatest scene in all
Star Trek film and television. They commend the writers for taking a bold risk, by having the television lead actually cry which they felt made the character more credible. In the same year,
IGN ranked "Family" the 11th best episode of all
Star Trek series. In 2018,
Tom's Guide rated "Family" one of the 15 best episodes featuring Captain Picard. In 2019,
The Hollywood Reporter listed this among the twenty five best episodes of
Star Trek: The Next Generation. The year after,
SciFiPulse.net ranked this episode one of the top seven about the character Captain Picard. In the run-up to
Star Trek: Picard, IGN,
Space.com,
Games Radar, and
Vulture all ranked "Family" as one of the episodes to watch before
Star Trek: Picard. Games Radar noted that this Picard-character heavy episode was one that helped to "define the character." ==Home media release==