Users who called the
toll-free telephone numbers 800-466-4411 or 877-466-4411 (800-GOOG-411 and 877-GOOG-411) or the local number
425-296-4774 were asked for the city and state of the sought business. Users were also able to search for by business name or category, which generated a list of up to eight search results. Search was also invoked by using the
keypad if the user preferred. This worked in a similar manner to
predictive text input on a
cellular phone. Users were able to select the destination by speaking or pressing the number that corresponded to the desired result. Once the destination was selected, the service placed a call to the business or returned a
text message with the phone number. Alternatively, users were able to listen to the
street address and phone number by saying "details". U.S. users could narrow search results by
ZIP code or street
intersection. Although Google's
FAQ stated that users were able to prevent their phone number from being saved by blocking their
caller ID, this was ineffective when calling the 800 number (due to
ANI) and only worked when calling the other two. The service would announced to the caller that the
call could be recorded for the purpose of service improvements. Google advised users not to use the service for
emergency calls, recommending instead that they call
9-1-1. ==Business model==