Hatfield has waiting rooms on all platforms, with extra shelters provided at various points along the platforms, as well as a canopy on Platform 1. There is a small café-shop style business, "Chuggs" on Platform 1, and three new retail units which opened in the new station building. There are three platform faces in total - platform 1 is a side platform facing the Up Slow line & used by London-bound trains (there is no platform on the Up Fast line), whilst platforms 2 & 3 face the Down Fast and Down Slow lines respectively; the latter is used by the majority of northbound trains. The station has a "Fast-Ticket" machine, as well as a standard
touchscreen machine on either side of the building. Hatfield also has many vending machines throughout the station and a photo booth inside the booking hall, which also contains male/female toilets and a separate disabled toilet. Ticket barriers are in operation. ==Services==