The service's Chief Fire Officer is Jonathon Pryce, replacing Nathan Travis, who retired in March 2021. In October 2019, HWFRS entered into a formal alliance with neighbouring
Shropshire Fire and Rescue Service. The alliance covers procurement, following previous cooperation on computer systems, fire control and risk management. In June 2020, the two services announced that they were considering a single fire control centre. HWFRS has 332 wholetime operational staff, 369 retained (part-time) staff, 21 Fire Control staff, as well as about 98 non-uniformed support staff. Neighbouring fire services include: Gloucestershire, Warwickshire, Shropshire, Staffordshire, Mid and West Wales, South Wales and the West Midlands. ==Performance==