HokBen serves various Japanese fast food. However, unlike the common ordering and serving method in most fast food restaurants, HokBen's serving arrangement is set similar to a high school
cafeteria where customers move along the line with a tray to collect their dishes. Their menu comprises both set meals and
à la carte dishes. Although they define themselves as a Japanese restaurant, most of the food served have been adapted to suit Indonesians' taste. Examples of the change include stronger flavor compared to authentic Japanese food as well as the addition of
sambal to cater to Indonesians' preference for spicy food. HokBen offers a kids' meal package called "Kidzu Bento" which includes toys. They are also able to accommodate for children's birthday parties in their restaurants. The logo and toys offered are based on Hoka Hoka Bento characters. HokBen operates five outlet concepts: HokBen Plus, stand-alone stores, mall-based outlets, shop-house (ruko) locations, and HokBen Kitchen. HokBen Kitchen, established during the
COVID-19 pandemic to cater to online delivery and takeaway orders, now has 90 outlets. ==References==