HIP follows a structured, resident-driven process that ensures upgrades are efficiently carried out while minimising disruption to daily life. The process emphasises transparency, thorough pre-construction assessments, and active resident participation. Precincts are selected based on the age of the flats (typically those that are at least 30 years old) and their maintenance needs. Flats that have not yet undergone major upgrading works or have recurring maintenance issues, such as spalling concrete or outdated infrastructure, are prioritised. Once a precinct is selected,
HDB publicly announces it and notifies residents through official letters detailing the proposed improvements and the next steps. HDB will then conduct informational surveys and holds mini
exhibitions before polling. These exhibitions showcase the optional improvements available to residents, such as modernised toilets, new entrance doors, and retractable clothes drying racks. The exhibitions allow residents to view
mock-ups of the proposed improvements, interact with HDB officers, and ask questions, helping them make informed decisions ahead of the polling process. Once the mini exhibition is completed, HDB issues an official Polling Notice to all eligible households within the precinct on voting for the HIP works. The polling process takes place over three to four days, and residents can cast their votes either in person at polling centres or online. For HIP to proceed, at least 75% of the households in the block must vote in favour. Households will be notified of the polling results within two weeks after the polling ended. If the HIP failed to proceed, the block would still be eligible for HIP in the future. If voted in favour of the HIP, residents are given six weeks to select optional improvements and EASE modifications. They can make their selections either in person at Information Centres set up near the precinct or online. Optional improvements include modernised toilets, fire-rated doors, and retractable clothes drying racks. EASE modifications, such as grab bars and ramps, are offered to elderly residents. Before construction begins, HDB conducts a condition survey to assess the current state of each flat and identify any repairs that need to be made. Additionally, for residents opting out of toilet upgrades, a water test is required to ensure there are no
leaks that could affect the flat below. If the toilet fails the water test, the toilet upgrading becomes mandatory. Approximately four months after the polling process, the upgrading works commence. Upgrading works are expected to be completed in 10 working days. Once the works are completed, HDB conducts a final inspection to ensure all improvements meet quality standards. Residents are encouraged to inspect their flats and report any defects during the one-year Defect Liability Period, during which contractors will fix any issues free of charge. After the completion of all upgrading works, HDB sends an invoice detailing each household’s cost for optional improvements. Payment is required only after the works have been completed. Residents can pay via
CPF, cash, or through a flexible instalment plan. HDB offers
financial assistance for low-income households and senior citizens, ensuring affordability ==Scope of Works==