Before graduating college, Cohen pursued interests in government and in mass media. He was an intern at the U.S. State Department. during the Bush administration. Cohen was one of the few members of Policy Planning kept on by Secretary of State Hillary Clinton. He played a role in helping shape counter-radicalization strategies and advised on US policy towards Iran and the Middle East. Beginning in April 2009, Cohen aided delegations focused on connecting technology executives with local stakeholders in
Iraq,
Russia,
Mexico,
Congo, and
Syria. In the midst of the June 2009 protests in
Iran, Cohen sought to support the opposition in Iran. He contacted
Twitter, requesting that the company not perform planned maintenance that would have temporarily shut down service in Iran, because the protestors were using Twitter to maintain contact with the outside world. According to
The New Yorker Ryan Lizza, "The move violated Obama's rule of non-interference, and White House officials were furious." In an interview with Clinton, she "did not betray any disagreement with the President over Iran policy," but "cited Cohen's move with pride." While serving on the Policy Planning Staff, Cohen became an advisor to
Richard Holbrooke, who was the first Special Representative for Afghanistan and Pakistan. He took several trips with Holbrooke to Afghanistan, where he helped develop some of the early strategic communications strategies. Cohen was among the early adopters of social media in the U.S. government. In April 2010, Cohen had the third largest number of Twitter followers in the US government, behind
Barack Obama and
John McCain.
Google in
Ukraine. Cohen left the State Department's Policy Planning staff on 2 September 2010. On 7 September 2010, Cohen became an adjunct senior fellow at The
Council on Foreign Relations focusing on counter-radicalization. With the creation of Alphabet, Google Ideas spun out into Jigsaw, which Cohen founded and led until 2022. Jigsaw is tasked with "invest[ing] in and build[ing] technology to address humanity's most intractable problems, from countering violent extremism to online censorship, to expand[ing] access to information for the world’s most vulnerable populations and to defend[ing] against the world’s most challenging security threats." According to a
Fast Company article, "Jigsaw’s employees are a mix of engineers and researchers, who have built out a portfolio of more than a dozen products."
Wired wrote that "The New York–based think tank and tech incubator aims to build products that use Google's massive infrastructure and engineering muscle not to advance the best possibilities of the Internet but to fix the worst of it: surveillance, extremist indoctrination, censorship." According to a 2019
Vice Motherboard report, "Current and former Jigsaw employees describe a toxic workplace environment, mismanagement, poor leadership, HR complaints that haven't resulted in action, retaliation against employees who speak up, and a chronic failure to retain talent, particularly women engineers and researchers. Sources describe a place full of well-intentioned people who are undermined by their own leaders; an organization that, despite the breathless headlines it has garnered, has done little to actually make the internet any better." In June 2022, Cohen addressed the UN Security Council, warning that Russian cyberattacks, disinformation and other forms of information warfare being waged in Ukraine are a “crystal ball” for future problems elsewhere. He called for states to "find a way to turn the volume down and settle on some kind of deterrence doctrine for the cyber domain." In a July 2012 email to members of Clinton's team Cohen reportedly sent to Clinton said: “My team is planning to launch a tool on Sunday that will publicly track and map the defections in Syria and which parts of the government they are coming from.”
Techno-democracy According to the
Washington Posts
David Ignatius, the concept of "techno-democracy" was first articulated in detail in a November (2020) article in
Foreign Affairs, which Cohen co-authored with
Richard Fontaine. "The concept is anchored on the creation of a 'T-12' group of advanced democracies that would work together to compete with China on issues related to technology." Ignatius writes, "it has the strong backing of Secretary of State
Antony Blinken and National Security Advisor
Jake Sullivan." In October 2023, he co-founded the Goldman Sachs Global Institute along with George Lee. The Office of Applied Innovation now serves as the Institute's unit focused on emerging technologies. On October 22, 2022, Cohen traveled to Ukraine to meet with President
Volodymyr Zelenskyy. This visit was the first in-person meeting between the President and the U.S. financial sector since the war began on February 24 that year. ==Books==