MarketCity Sightseeing
Company Profile

City Sightseeing

City Sightseeing is an open-top, sightseeing tour bus operator. It provides tour bus services in more than 130 cities around the world. As City Sightseeing has grown and expanded, the company now also provides boat tours, sightseeing train tours, and guided walking tours.

Company history
The City Sightseeing name was first used in 1972 after Peter Newman used it for his City Coach Lines company, which ran tours of London four times a day. In 1998, Ensignbus revived the name and developed the red livery in the Spanish city of Seville. There it helped an established sightseeing operator relaunch itself with double-deckers, using the experience and expertise developed with London Pride Sightseeing, through Ensignbus' vehicle business. With the sale of the London Pride Sightseeing, Peter Newman stated his intention to introduce a global brand of sightseeing buses. It also set up operations in Sydney, Australia, not as a franchise, but directly owned, during this year. In March 2000, the franchise model was initiated, with tours starting in Glasgow, Scotland. Startup operations employed a British manager until local staff were trained. During this year, operations expanded in the UK in York, Edinburgh, and Bath. Edinburgh's Lothian Buses introduced the first purpose-built open top low floor buses. In December of that year, the online booking system was introduced. In 2001, operations expanded further in the UK, Spain, Australia, and into Copenhagen, Denmark. In 2002, operations in Alberta, Canada opened but have since closed. Ensignbus acquired City Sightseeing's biggest rival, Guide Friday, Operations were either rebranded as City Sightseeing, or absorbed into existing operators where Guide Friday had been a direct competitor. The acquisition brought City Sightseeing's operations up to nearly 70 cities worldwide with nearly 250 vehicles. It also owned the operation in Cambridge and Stratford-upon-Avon, but these were passed to Stagecoach, who also provided normal bus services in that area. In 2011, Ensignbus sold its 100% ownership of the business to the Spanish franchisee Enrique Ybarra's City Sightseeing Worldwide of Spain. Ensignbus retained its ownership of City Sightseeing in Sydney, but sold its interest in City Sightseeing Italy and its shareholding in Washington, D.C. This was sold to Big Bus Tours in September 2011. Sydney, along with several other locations, including Munich, Frankfurt, Perth and Bristol have all left City Sightseeing, and now operate independently. The Mornington Peninsula service which commenced 1 November 2014, ceased on 25 January 2015. == Operations ==
Operations
According to its website in July 2025, City Sightseeing had operations in 80 cities in 30 countries. ==Safety issues==
Safety issues
In November 2015, a City Sightseeing bus injured 20 people in a crash at Union Square, San Francisco. The police concluded that this was due to driver error, although the driver maintained that the brakes had failed. A city official questioned the safety of City Sightseeing tours, and the California Public Utilities Commission released a statement describing various irregularities and problems with City Sightseeing, including multiple permit suspensions since 2007 due to security infractions. ==Franchise model==
Franchise model
The company has been largely developed along the franchise model. Some operations were completely owned by City Sightseeing, while some were joint ventures; however, the majority of tours are now operated by franchisees. At a minimum, the franchise operator must use the City Sightseeing red base colour and graffiti style. They must use the global booking website, though many operate their own websites as well, and a percentage of the revenue is paid to City Sightseeing. ==See also==
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