By the late 1980s, he had created a boutique financial services company, Mortgage Acceptance Corporation (MAC), that specialised in finding and providing commercial and investment loans to investors. One of Australia's first mortgage brokers, he eventually undertook a joint venture with
Beneficial Finance, a subsidiary of
State Bank of South Australia. When State Bank of South Australia went broke in the 1980s, he came within a whisker of bankruptcy, and it was this negative experience with a bank that formed the basis of the Aussie philosophy – offering better deals and better customer service to everyday Australians.
Aussie Home Loans Supported by a $10,000 loan from his older brother Michael, Symond founded
Aussie Home Loans in February 1992 and was able to fulfil his ambition. With his founding nephew James by his side, the Symond’s were widely credited with bringing competition to the Australian home-lending industry and was the first major disruptor to the banks oligopoly of the Australian home loan market. The company was unique in its approach to home loans, offering 24-hours-a-day service and loans far cheaper than those offered by banks. In 1994, Aussie introduced securitisation to its home loans, allowing it to offer loans upwards of 3% cheaper than its competitors. In 2002, Aussie Home Loans diversified to become a mortgage broker, offering bank and non-bank products. The company rapidly grew as consumers became aware of its products and that of other non-banks, and the competition heated up. In August 2008, the Commonwealth Bank acquired a 33% stake in Aussie. Aussie acquired
Wizard Home Loans in February 2009 and National Mortgage Brokers (nMB) in 2012. The
Commonwealth Bank increased its investment in Aussie from 33 per cent to 80 per cent in May 2013, then to 100 per cent in August 2017, at a time when Aussie was Australia's largest retail mortgage broker. Symond was the
chairman of Aussie from 2017 until November 2020; while his nephew, James Symond, continues to serve as the chief executive officer. ==Personal life==