Each day more than 2,000 trains, over half of them stopping, pass through the station, more than through any other station in Europe. At peak times up to 200 trains per hour pass through of which 122 stop. It is not the busiest station by number of passengers, most of whom (about 430,000 on a weekday, of which 135,000 are at rush hours) pass through. Interchanges make some 40% of the activity and on that basis too it is the busiest station in the UK. In 2011, the station had three entrances, all with staffed ticket offices: • Only the south-east entrance is open 24 hours a day; it is the most heavily used of the three, leading from St John's Hill via a small indoor shopping centre into a subway, some wide, that connects to the eastern ends of all platforms. • The north entrance, which has restricted opening hours, leads from the
Winstanley Estate on Grant Road to the same subway. The subway is crowded during rush hours, with the
ticket barriers at the ends being pinch points. • The south-west entrance, also known as the Brighton Yard entrance, as the buildings still bear signage for the
London, Brighton and South Coast Railway, has a more traditional appearance, with a Victorian station building set at the back of a large forecourt. This entrance leads to a very wide covered footbridge, which joins the western ends of all platforms. This entrance includes cycle parking and a taxi rank. It was re-opened in May 2011 as part of a wider programme of access improvements that included installing lifts to the platforms. There are public and disabled toilets at the south-west entrance. There are refreshment kiosks in the subway, on the footbridge and on some platforms; and a small shopping centre, including a small branch of
Sainsbury's supermarket, in the south-east entrance.
British Transport Police maintain a neighbourhood policing presence, whereas the
Metropolitan Police Service and the part-
Transport for London funded
Safer Transport Command provides a police presence in the area outside the station. On 9 December 2012, a new platform for the
East London line opened, creating an orbital railway around inner London. Overcrowding is most frequent in the often convenient but narrow cross-platform subway. Using this rather than the elevated concourse for interchange, a visitors' eyes assessment of fabric and environment listed Clapham Junction in the most needy 10% of Department for Transport
category B stations. In an attempt to reduce overcrowding, a staircase to platforms 13 and 14 was replaced with a new wider staircase in April 2023.
Platforms The station has seventeen platforms, numbered 1 to 17. In general, platforms 1 and 2 are used by
London Overground trains, platforms 3–11 by
South Western Railway trains and platforms 12–17 by
Southern trains. Non-stop
Gatwick Express trains pass through platforms 12 and 13. • Platforms 1 and 2 are north-east facing bay platforms connected to the
Mildmay and
Windrush lines of the
London Overground, handling services to and from via Willesden Junction and via Peckham. Usually, platform 1 is served by trains on the Mildmay line, while platform 2 is used by services on the Windrush line, although this usage can be reversed. • Platforms 3 and 4 are through platforms on the
Waterloo–Reading line towards . • Platforms 5 and 6 are through platforms on the Waterloo–Reading line towards . • Platform 7 is a through platform located at a siding off the
South West Main Line fast line towards London Waterloo, used by stopping trains. • Platform 8 is a through platform on the South West Main Line fast line towards London Waterloo, used by non-stop trains passing through this station. • Platform 9 is a through platform on the South West Main Line fast line towards . • Platform 10 is a through platform on the South West Main Line slow line towards London Waterloo. • Platform 11 is a through platform on the South West Main Line slow line towards Woking. • Platform 12 is a through platform on the
Brighton Main Line fast line towards . • Platform 13 is a through platform on the Brighton Main Line fast line towards . • Platform 14 is a through platform on the Brighton Main Line slow line towards London Victoria. • Platform 15 is a through platform on the Brighton Main Line slow line towards East Croydon. • Platforms 16 and 17 are platforms connecting the Brighton Main Line slow line and the
West London line, used by Southern services. Platform 16 is the northbound platform (towards ) and platform 17 is the southbound platform (towards East Croydon). Platform 17 can also be used by some terminating
London Overground services as well. Sidings leading into railway sheds at the west of the station are located between platforms 6 and 7. Platform 8 must not be used for stopping trains, unless in an emergency, because the platform gap is too wide. ==Services==