The story is narrated by a little girl (Morgan Bastin), who sits in a chair and reads the story from a book.
Kelly's career has been fading, so she, her manager (
Ken Jeong) and her assistant Chad (
Jai Rodriguez) make a plan to revive it. Kelly decides to do a Christmas special and makes a deal with an NBC executive (
William Shatner) that many celebrities will star in her special. She also says that children will benefit from the special, although it is only a pretext to have more publicity for the special. Kelly promotes it on
The Tonight Show with Jay Leno. She manages to get
Reba McEntire and
Trisha Yearwood to sing "
Silent Night" with her on her special by blackmailing them. Kelly wants more celebrities including
George Clooney. Nevertheless, everyone including
Whoopi Goldberg,
Robin Williams,
Danica Patrick and
Heidi Klum declines. Kelly is furious and fires her assistant Chad. The only one who wants to participate is
Blake Shelton but Kelly is afraid that he would overshadow her. She makes him sew her dresses and iron them. When he asks her what she wants to do for the finale, she is not paying much attention and replies that probably something with elves. On the night of the finale, Kelly faces the humiliation of being unable to get any celebrities to join her. She panics and runs away from the theater, where the special is shot. Outside, it is snowing. Kelly encounters a man begging on the street with a little girl. The man turns out to be Chad and the girl is his little sister, Poppy. When he sees that Kelly is cold, he gives her his coat and takes her to a shelter where he lives now. Kelly is moved when she sees all the homeless children who live there. Chad give some sweets to the children and Poppy gives her own candy cane to Kelly. Kelly is touched by her generosity and realizes that she was wrong and that Christmas is not about her career. Having nothing else to give, she sings "
White Christmas" to the people in the shelter. When she finishes, Chad tells her that he managed to get George Clooney on the phone and that he was available for the special. Much to his surprise, Kelly only wishes Merry Christmas to Clooney and hangs up. Meanwhile, a video of Kelly singing "White Christmas" has gone viral on YouTube, having more than 25 million views, and the fact is announced by
Matt Lauer. When the celebrities who refused to participate in the special before see it, they call Kelly as they want to be a part of the show now. Nevertheless, Kelly does not pick up her phone. Instead she invites Poppy to join her on stage and sing "
Underneath the Tree". When Kelly heads home after the performance, she meets Blake Shelton who is wearing an elf costume. He bitterly yells at her for not including him into her special, claiming that he is "way too cool for this". The story ends with the narrator saying "and they all lived happily ever after" to which Kelly replies "for the most part, anyway" and winks at the camera. The narrator finishes the story and bids the viewers farewell and a happy holiday. == Production ==