Data center consolidation The Citywide IT Services (CITIServ) program consolidates the City's more than 50 separate
data centers into a modern, unified, shared services environment. This "
cloud computing" solution generates approximately $100 million in cost savings and avoidance for taxpayers over the duration of the 5-year program.
Executive Order 140 of 2010 In October 2010, Mayor Bloomberg signed Executive Order 140 giving DoITT the responsibility and authority for planning and executing New York City's IT infrastructure consolidation and working across City IT departments to establish standards and guidelines to better enable New York City to operate as a unified IT enterprise rather than a collection of individual departments.
Citywide software license agreements In 2010, Commissioner
Carole Post led negotiations for a citywide licensing agreement with
Microsoft which leverages the City's buying power on behalf of all city agencies. This agreement consolidates dozens of disparate licensing agreements across the City into one and provides more than 100,000 City employees with computing power. It is projected to save New York City's taxpayers an estimated $50 million over five years. In 2010, Post completed negotiations with
McAfee to procure enterprise workstation security software and services for a five-year term, achieving an estimated savings of $18 million over that period. This agreement also makes a wide array of security services and features accessible to every City agency - including several
network monitoring tools that have never been made available before.
Telecommunications franchise OTI also manages telecommunications franchises for New York City, including cable television, public pay telephones, mobile telecommunications, and local high capacity telecommunications. A franchise is a contract entered into by the City with a private entity to provide a public service using the City's streets and such facilities. Telecommunications franchises allow the installation and maintenance of wire, cable, optical fiber, conduit, antennae, and other structures on, over, and under City streets to transmit video, voice, and data. In Fiscal Year 2013, the City collected $8,076,089 in franchise fees. Current cable/telecommunications/information franchisee's include: •
Altice USA •
Spectrum •
Stealth Communications •
Verizon 311 Since March 2003 New York City has operated a single 24-hour phone number for government information and non-emergency services. The number,
3-1-1, is toll-free from any phone in the city. The services provided by NYC311 have gradually expanded since its start, including information on hundreds of City services, agencies, and events. New Yorkers call 311 for recycling schedules, complaints about garbage pick-up, street parking rules, noise complaints, landlord disputes and information about health insurance, information relating to recreation centers, public pools, golf courses and other facilities, or to schedule inspections by the Department of Buildings. 311 is also used by city agencies to direct resources and improve management. Outside of New York City, NYC's 311 service can be accessed by calling (212) NEW-YORK (212-639-9675) (dialing 3-1-1 outside of New York City may contact the local municipality's 311 service). There is also a website and a mobile app to access the 311 service. Between 2003 and 2006 NYC311 received more than 30 million calls. Services are provided in over 170 languages, and calls are taken at a call center in downtown Manhattan. On December 20, 2005, the first day of the
2005 New York City transit strike, NYC311 received over 240,000 phone calls, setting a new daily record for the city.
NYC Open Data New York City’s open data legislation creates a comprehensive citywide policy – a common set of standards and guidelines for the City’s ongoing open government efforts and provides a centralized location for the City’s Open Data – the Open Data Portal. As of fiscal year 2018, the NYC Open Data platform contained over 2,000 datasets. The City also supports NYC Open Data Week, an annual series of events promoting open data use in New York City. Available data spans the full range of City operations, including cultural affairs, education, health, housing, property, public safety, social services, transportation, and more. These data power other initiatives like the NYC BigApps competition and the work of the Mayor’s Office of Data Analytics, and pave the way for new initiatives to use technology and data to engage the public, guide decision-making and make government more effective. For example, in 2016 a resident showed that since 2008 the city had "ticketed thousands of cars that were actually parked legally."
Harlem WiFi The outdoor Harlem WiFi network extends 95 city blocks, from 110th to 138th Streets between Frederick Douglass Boulevard and Madison Avenue making it the largest continuous free outdoor public wireless network in the nation. The network increases digital access for approximately 80,000 Harlem residents, as well as businesses and visitors in the area. The free public network will serve the community for an initial five-year term and is funded through a generous donation from the Fuhrman Family Foundation to the Mayor’s Fund to Advance New York City. ==See also==