The service employs approximately 1,300 staff of which approximately 420 are
paramedics, 300 are
emergency medical technicians (EMT) and 100 are
control centre staff, which work shift patterns to ensure the service is operational 24/7. They are based across 46 stations and sub-stations, two control centres (emergency and non-emergency) and a regional ambulance training centre. It responds to approximately 201,000 emergency (999) calls per year (with the number of 999 calls is increasing per year) with a combination of traditional emergency ambulances with two crew members, and
rapid response vehicles (RRV) crewed by a single paramedic. RRVs respond mostly to calls where there is a potential immediate life-threat (Category 1) because they can respond more quickly than a conventional ambulance, RRVs can also be used to respond to lower category of calls that may not require hospital care. Double-crew ambulances respond to both emergency and non-emergency (healthcare professional-initiated urgent) calls as well as providing critical-care transfers between hospitals. The Trust aims to provide at least one paramedic to every emergency call by staffing each double-crew emergency ambulance with two paramedics, or a paramedic and an EMT, and utilising RRV. The trust has not adopted the controversial use of
emergency care assistants (ECA) in the way some other UK ambulance services have. In addition to the
emergency medical services, NIAS has a fleet of Patient Care Service vehicles which are used for more routine patient transport to/from hospital. Within the Patient Care Service there are both single-crewed 'sitting case' (minibus) vehicles as well as double-crewed 'intermediate care vehicles' (ICV) which carry a stretcher. In 2019, the service entered a partnership with the
Ulster University to deliver a foundation degree in Paramedic Science, with the first cohort of trainees graduating in December 2019 and the final 'fourth' cohort graduating in January 2023. Future cohorts are now managed directly by
Ulster University with the BSc honours degree commencing in September 2021. In 2016, NIAS was commissioned to provide a
helicopter emergency medical service (HEMS) for the first time in Northern Ireland, which was by then the only region of the UK not to have one. Following a public consultation, they partnered with the charity
Air Ambulance Northern Ireland who provide the aircraft and airbase, with the doctors and paramedics provided by NIAS. The service undertook its first live mission in August 2017. == Performance ==