Internet NTL offered
broadband Internet access connections through
cable. The service operates through SACMs (Stand-alone
cable modems) and
set-top boxes (STBs). In NTL areas customers could also access a 512 kbit/s download-speed; and both NTL and Telewest offer
dial-up Internet services on a pay-as-you-go basis, or at a fixed monthly fee of £14.99 for unlimited usage. The broadband services did not have a bandwidth-cap or a fair-usage policy; this means that customers have unlimited usage and need pay no extra charges related to the amount of data downloaded. However NTL has admitted introducing
traffic shaping. NTL started trialling 20 Mbit/s, and temporarily upgraded some 10 Mbit/s subscribers to this speed in October 2006. Furthermore, NTL started conducting trials of a 100 Mbit broadband service on its cable network. After trials in the Guildford area from mid-1999, NTL launched its original broadband services at the same time that NTL acquired the Cable business of Cable and Wireless (early 2000). In the "original NTL" (also known as "Langley") areas, NTL has always supplied broadband services via
DOCSIS cable-modems. In these areas the digital television
set-top boxes used an incompatible standard, DAVIC. Initially, NTL decided to terminate service to approximately 90,000 ex-Cable and Wireless subscribers on short notice. This threatened to leave customers stranded and without access to their email or websites and was due to NTL's lack of infrastructure capability in some areas. Before termination of services, Boltblue struck a deal with NTL and Cable and Wireless Communications to save 90,000 and later an additional 210,000 customers. The roll-out of broadband services in the ex-Cable and Wireless franchises started in mid 2001. NTL provided ex-Cable and Wireless subscribers with broadband through the set-top box (STB) also used for
digital television services, adopting the rationale that subscribers could self-install. Initially, NTL supplied a "Self Install Kit" consisting of connecting cable, adapters and an install CD. Following demonstrated problems, NTL gradually introduced cable modems and phased out the self-install approach. The
Pace STBs proved highly problematic, exhibiting two major flaws. Firstly, large numbers of connections (for example, those with
peer-to-peer (P2P) software) would cause the connection to slow down and eventually freeze the modem part of the STB (also required for interactive TV services, which suffered a similar effect when downloading). Customers in these circumstances had to re-boot the STB. Secondly, the single processor and sharing the internal modem between television and broadband services made the television part of the box slow and unresponsive, for example making it extremely difficult to change channel using the remote. This became particularly evident when using the lower "Tiers of Service" such the 128 kbit/s downstream 64 kbit/s upstream, as the digital television set-top box without broadband service actually enjoyed a 256 kbit/s upstream. Although capable of higher speeds (up to 4 Mbit/s), NTL did not make speeds higher than 1 Mbit/s available due to degradation of the DTV service. NTL eventually replaced the Pace set-top boxes with
Samsung models that used a dual-processor architecture, overcoming the shortcomings of the Pace, and capable of much better downstream performance. However, with the advent of higher "Tiers of Service" of 10 Mbit/s downstream and higher, plus the reducing cost of NTL's cable modems (supplied by Ambit Broadband) NTL now supplies all subscribers with cable modems. The NTL network runs through transparent proxy servers. Up to 15 server addresses host each area. These transparent proxy servers also override the user's
hosts file and prevent manual
DNS updates. This makes it easier for NTL to provide a more reliable connection as well as being able to monitor traffic requirements in each area. This also causes many problems for websites which record IP addresses to ban and/or track users. This means that if a website bans one offender, it bans everyone in the same area. Also, many on-line games automatically ban IP addresses with multiple usernames associated with them. Small-scale games do not cause too many problems, but when friends attempt to spread the game around, the system prevents everyone (including the original player) from using the game. On the other hand, advanced users can easily create a large number of illegitimate accounts on the aforementioned websites, allowing one user both to prevent all other users on the NTL network using the game, as well as to become untraceable. NTL has used MAC addresses to track and register customers to the NTL internet service. As NTL had not supported the use of routers, or Xbox on the minority Set Top Box based Broadband Internet service, users had to use a clone MAC address feature to connect to the Internet when using an STB. This has become a common problem for people wishing to connect their Xbox to the existing internet connection through a router or PC connected to their STB, if they fail to use the official registration process. (These comments do not apply to the majority (>90%) use of cable modems).
Television The digital television service, which launched in 2000, offered a number of products including true
video on demand, a
PVR, and
HDTV. On 1 September 2006, NTL introduced the FreeTV digital package to its telephone subscribers free of charge. However, value-pack customers lost their value-pack discounts if they integrated the FreeTV deal into their existing packages.
PVR and high definition services NTL launched
TV Drive, its
high-definition television (HDTV) and personal video recorder (
PVR) service in
Glasgow and
Teesside on 16 November 2006. The service relied on the service of the same name offered in NTL's Telewest areas, and used a new PVR set-top-box, with three tuners and a 160
GB hard disk for up to 80 hours' recording. The presence of three tuners meant that the TV Drive could record two channels at the same time while the user was watching a third.
Video on demand NTL started to roll out its
Video on Demand (VoD) service branded "NTL On Demand", using the Teleport system on Telewest's network. In contrast to
Sky which, due to technical limitations, could only provide near-VOD services, NTL On Demand provided a true VoD system. The service allowed customers of NTL digital television to download programmes as and when they wanted to watch them from servers at the customer's local
head-end. As the broadcaster automatically stored content on NTL's servers, it removed the need to pre-record many programmes. Users could search through a large library of programmes and watch them when they wanted to as part of their subscription. This library included a free 7-day watch-again feature for TV programmes produced by the
BBC,
Channel 4 and
Flextech. NTL also offered other television shows, films (service branded
FilmFlex), and music videos, mostly for an additional fee. The VoD service also provided HD content that would work in conjunction with the TV Drive PVR.
Fixed-line telephone NTL also provided telephone services to its customers, as the second-largest fixed-line telephony provider in the UK, behind
BT, who until 1984 held the monopoly on fixed-line telephony services in the UK. In 2003, revenue from mobile lines became greater than the fixed-line telephone revenue.
Premium TV Premium TV was a subsidiary of NTL. It purchased stakes in
Rangers F.C.,
Celtic F.C.,
Aston Villa F.C.,
Middlesbrough F.C.,
Newcastle United F.C. and
Leicester City F.C. The investments included interest free loans to the clubs to act as their exclusive agent for the sale of media sponsorship, advertising and publishing rights across all media platforms, including ownership of the clubs live television and radio rights. Premium TV operated and fully funded Boro TV for Middlesbrough F.C. from February 1998. Boro TV Extra was added in August 2001, taking advantage of the relaxation in the TV rights regulations. Both channels were closed in July 2005 after NTL withdrew funding. In March 2000, news broke that NTL would spend more than £200 million ($316 million at the time) for a decade-long deal to own exclusive worldwide television and internet streaming rights to the events at the "Super 12" group of horseracing courses. This involved deals with BBC, Channel 4, and NTL's own Premium TV networks. On 14 June 2000, NTL won the rights to show 40 live
Premier League matches on a pay-per-view basis for three years, beginning at the start of the 2001–02 season. NTL would pay approximately £109 million per annum for the rights. NTL pulled out of the deal on 18 October 2000, claiming that it was "unable to agree final terms". The failure to complete the deal, led to a lack of confidence in their proposed 2005 joint bid with ITV plc. On 19 June 2000, NTL entered into a joint venture with
The Football League to set up an internet portal for all 72 clubs. Under the terms of the deal, NTL would pay rights fees of up to £65 million over five years, with all participating clubs sharing in the profits of the joint venture, with a variable term in the region of 20 years. Premium TV was eventually able to set up 78 football club websites after adding its partially owned clubs. The deal had with The Football League had to be renegotiated in September 2002 after NTL could no longer afford to pay its instalments. The League clubs would now receive £5m and an 80-per-cent share of all future revenue earned by the venture until the total amount reaches the original figure of £35m. NTL, through Premium TV, launched the
ITN News Channel, a joint venture with
ITN, on 1 August 2000. In June 2002, Carlton Television and Granada Television – the predecessors of ITV plc – bought out ITN's 65-per-cent stake. This led to a rebrand as the ITV News Channel in September 2002. In April 2004 the newly created ITV plc bought NTL's remaining 35-per-cent stake to assume full control of the channel. Premium TV also oversaw NTL's 49-per-cent share in pay-per-view movie service Front Row, in joint venture with Telewest and NTL's 48.1-per-cent stake in interactive television technology and games firm, Two Way TV. Premium TV also operated Lions TV between June and August 2001, covering
2001 British Lions tour to Australia. The channel showcased eight, one hour 'behind the scenes' programmes to be made by Premium TV. Premium TV also provided the funds to create programming specifically for the UK feed (British Eurosport) of the pan-European channel
Eurosport. It did not have a stake in the sports channel, but got a share of revenue. Premium TV planned to launch a live sports channel in September 2001 called British Sport, which would have combined archive footage from the BBC with live coverage of rugby union, basketball and ice hockey. Premium TV dropped its plans after realising it could not compete with other sports broadcasters, such as ITV and BSkyB. Instead Premium TV chose to launch a channel with the working title of Classic Sport, offering classic BBC sports footage from the
Grandstand archives, the channel never materialised. The
Ice Hockey Superleague issued a high court writ claiming damages of up to £10m from the company, after its £1m-a-year TV deal was cancelled at short notice. The Superleague settled out of court for an undisclosed sum. Premium TV was spun-out of NTL's UK cable operations and into NTL Europe Inc. in 2002, as part of a rescue plan devised by Barclay Knapp. Premium TV was placed under the control of the crisis and turnaround advisory group, Quest Turnaround Advisors. Quest negotiated commercial contracts with joint venture partners to eliminate £43 million of parent company guarantees and generated $10 million cash through restructuring. At the same time, Quest doubled paid subscribers to 75,000, cut staff by 50-per-cent, and broke even within 15 months of taking control. The business was then sold for $54 million to
Access Industries, who merged it with Inform Group in 2007 to create Perform. == Broadcasting ==