Development of open-plan workspace types Prior to the 1950s open-plan offices mostly consisted of large regular rows of desks or benches where
clerks,
typists, or
technicians performed repetitive tasks. Such designs were rooted in the work of
industrial engineers or
efficiency experts such as
Frederick Winslow Taylor and
Henry Ford. In the 1950s a German team named
Quickborner developed the
office landscape, which used conventional furniture, curved screens, large potted plants, and organic geometry to create
work groups on large, open floors. Office landscape was quickly supplanted by office-furniture companies which developed
cubicles based on panel-hung or
systems furniture. Many terms (mostly derisive) have been used over time for offices using the old-style, large arrays of open cubicles. An increase in
knowledge work and the emergence of
mobile technology during the late 20th-century led to an evolution in open-plan offices. Some companies experimented with designs that provided a mix of cubicles, open workstations, private offices, and group workstations. In some cases, these are not assigned to one particular individual, but are available to any employee of the company on either a reservable or "drop-in" (first come, first served) basis. Terms for this strategy include
hoteling, "alternative officing" and "
hot desking".
Michael Bloomberg used a team-oriented
bullpen style – where employees can see and hear each other freely, but desks are grouped into teams – at his media company
Bloomberg L.P. and for his staff while
Mayor of New York City (in office: 2002–2013).
Evaluation A systematic survey of research upon the effects of open-plan offices found frequent negative effects in some traditional workplaces: high levels of
noise,
stress,
conflict,
high blood pressure and a high
staff turnover. The noise level in open-plan offices greatly reduces productivity. Productivity in an open-office plan has been estimated to be one-third what the same workers would achieve in quiet rooms. Noisy new technologies, like
voice-activation and mobile phones, also decrease effectiveness in the open-plan setting. One study found employees were less likely to share their views on phone calls in open offices, because they worry that their co-workers will overhear them and judge them negatively. Employees worry that speaking out loud will distract their co-workers. Although promoted as a way to encourage collaboration, speed decision-making, and increase the group's
collective intelligence, open-plan offices result in a dramatic reduction in face-to-face interactions, as employees turn to digital communication, such as sending e-mail messages. Open-plan offices have frequently been found to reduce the
confidential or private
conversations which employees engage in, and to reduce
job satisfaction,
concentration and
performance, whilst increasing auditory and visual distractions. Open-plan offices elevate the risk of employees needing to take time off for sickness. The more people working in a single room, the more sick time is needed. Different plans have slightly different risks; for example, men working in a
flex space have a significantly increased risk for short-term illnesses (e.g., the
common cold or
influenza). Some negative aspects of open plan offices can be addressed with interior design, such as establishing separate places for face-to-face discussions or using materials that absorb noise. == References ==