2000/2001 franchise controversy Two companies competed for the National Lottery franchise in 2001: Camelot, the incumbent operator, and a rival operator called "The People's Lottery", organised by Sir
Richard Branson. During the 2000 franchise bidding process, a technical problem with lottery terminals supplied by American company
GTECH Corporation came to light. It was discovered that this technical problem may have inadvertently caused winners to be paid incorrect amounts. Because of this problem and the relationship between Camelot and GTECH, the National Lottery Commission recommended that the lottery franchise be awarded to the People's Lottery. GTECH had been a shareholder in Camelot Group but they sold their shareholding to the remaining shareholders, who increased their stakes from 16.66% to 20%. In August 2000, the chair of the National Lottery Commission, Dame
Helena Shovelton, announced that neither party would be invited to run the National Lottery, claiming that neither party met the statutory requirements to run the lottery. It was felt that legal problems were responsible for the downfall of the People's Lottery bid, while the relationship between G-Tech and Camelot was the reason Camelot would not be invited to run the lottery. By September 2000, it was clear that although neither party met the statutory requirements to run the lottery, the commission was going to award the franchise to the People's Lottery. Camelot initiated legal action, taking the commission to the high court for a
judicial review.
The High Court judge sided with Camelot, describing the commission's decision as "conspicuously unfair to Camelot". The National Lottery Commission responded by dismissing the
HM Treasury legal team who had been advising them. Dame Helena resigned shortly afterwards and was replaced by
Lord Burns. One member later resigned from the commission over the process, deeply unhappy that Camelot had been re-awarded the franchise. Sir Richard Branson threatened to take further legal action; but due to the prospect of a lengthy and costly legal battle, one which could have resulted in the National Lottery games being suspended, he did not proceed with the action.
2009 ticket fraud In 2009 Giles Knibbs, a Camelot employee, conspired with a member of the public, Edward Putman, to claim a jackpot prize using a bogus ticket. Knibbs, who worked in Camelot's fraud department, found a way to forge lottery tickets bearing unclaimed winning numbers. Putman, of
Kings Langley in Hertfordshire, was initially prosecuted in July 2012 for
benefit fraud after failing to declare lottery winnings of £5 million whilst in receipt of
welfare benefits. Putman refused to give Knibbs £1m they had agreed, and had him arrested after a row over their agreement. Putman charged him with criminal damage, burglary and blackmail. In October 2015 Knibbs took his own life, fearful of repercussions over his actions. Although police did not have enough evidence to bring a prosecution against Putman at the time, the case was investigated by the
Gambling Commission in December 2016, who found that Camelot had breached the terms of its operating licence in failing to investigate the veracity of the prize claim before paying out and fined Camelot £3 million. The case was subsequently investigated further and in October 2019 Putman was jailed for 9 years for defrauding the National Lottery of £2.5 million.
2018 failings fine In August 2018, the Camelot Group was fined £1.15 million by the Gambling Commission because of the malfunctioning mobile app launched by the group, and for failing to publish a complete raffle prize list. Among other things, the mobile app would apply a non-winning label on a user's winning numbers. The Commission fined Camelot for five major failings, and observed 10 other failings that did not lead to further penalties. The Camelot Group accepted the fine and said it was sorry.
2022 failings fine In March 2022, the gambling commission announced a £3.15 million fine onto Camelot UK limited due to multiple failures on its mobile app. The failures included informing 20,000 players that their winning draw ticket had not won, charging players twice when only purchasing one ticket, and sending out marketing messages to 65,500 self-excluded customers who were not permitted to make purchases on the app. ==Footnotes==